The Million Dollar Greeting: Today's Best Practices for Profit, Customer Retention, and a Happy Workplace - Couverture souple

Sachs, Dan

Couverture souple

ISBN 10 : 195464180X ISBN 13 : 9781954641808

Editeur : Apollo Publishers, 2023

Synopsis

Interviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes.

Dan Sachs guides established and emerging businesses as they strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, he interviews cutting-edge leaders from large and small companies that are consistently profitable with their success directly tied to exceptional customer satisfaction and employees who rank their company among the top places to work.

The original words of the business owners, including their practices, are shared and analyzed by Sachs and instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day customer service is and why it matters in the digital age; what interpersonal practices lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups; and what practices will grow increasingly critical for businesses to implement over the coming years.

Among the business leaders interviewed in the book and companies given as case examples are:

• Rob Siefker of Zappos


• Mark Hoplamazian of Hyatt Hotels


• Ari Weinzweig of Zingerman's Delicatessen


• Steve Hindy of Brooklyn Brewery


• Mike McDerment of FreshBooks


• Richard Coraine of Union Square Hospitality Group


• Paul Speigelman of BerylHealth


• Jerrod Melman of Lettuce Entertain You Enterprises


• Nick Sarillo of Nick's Pizza & Pub

For all entrepreneurs, managers, and employees eager to see their company thrive, this insightful volume reveals how to make your business stand out from competitive companies, how to be effective in your position, and how to make sure fulfillment and success define your business in today's competitive climate and for years to come.

A propos du livre

À propos des auteurs

Dan Sachs is a professor at the University of Chicago's Booth
School of Business and the executive director of Deep Tech Ventures at
the Polsky Center for Entrepreneurship and Innovation. He was formerly a
professor of entrepreneurship, hospitality management, and service
leadership at DePaul University, as well as the president of Meerkat
Restaurant Advisory, an A-list advisory group. From 1999 to 2015, he
owned the Bin 36 restaurant group, where he developed and operated
several wine-focused restaurants and worked with famous restaurateurs
including Danny Meyer, Drew Nieporent, and Paul Bartolotta. He has an AB
from Harvard College and a master's degree from the Parisian culinary
school École de Cuisine La Varenne. He lives in Chicago, IL.

Janet Scott is a writer and the owner of The Write Place, a corporate communication and academic support company. She worked for many years in journalism and marketing, and taught for twelve years at Wayne State University. She has a bachelor's degree from Harvard College and a master's degree from Eastern Michigan University. She lives near Detroit, MI.

Détails de l'édition

• Éditeur: Apollo Publishers
• Date d'édition: 2023
• Langue: anglais
• ISBN 10: 195464180X
• ISBN 13: 9781954641808
• Reliure: Broché
• Nombre de pages: 204
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible