The Five-Module Call Center Training System - Couverture souple

Villegas, Robert

Couverture souple

ISBN 10 : 1979537577 ISBN 13 : 9781979537575

Editeur : CreateSpace Independent Publishing Platform, 2017

Synopsis

This book is designed to assist the Call Center Supervisor in upgrading the skills of his Call Center Representatives. Call Center Representatives are important because they are the only point of contact you’re your customers. They must know the company’s quality assurance standards and be able to represent the company well. They often make the difference between a customer with a problem resolved and a customer who will not come back. Giving proper answers, having the proper attitude and tone of voice are, therefore, of utmost importance for the company. This booklet will take the Supervisor and employee through a systematic training regimen that will teach the basic methods for ensuring that the representative understands and uses correct rebuttals and skills with the customer. The Supervisor documents thoroughly all activities and results in order to ensure that the representative is thoroughly trained and understands the job.

A propos du livre

À propos de l'auteur

Robert Villegas, Jr. is an Arizona Author specializing in fiction, romance, theater and philosophy. He was born in South Texas (Weslaco) but raised in Indiana. He is Hispanic-American but American in every sense of the word. He has spent a lifetime in the business world as a UPS executive and also worked in locations all over the United States and Europe. He is an Army veteran who served in Korea as a telecommunications specialist serving in the 7th Infantry Division in Camp Casey, Korea. He was educated in Indiana and earned a Degree through the University of the State of NY (Albany) via an external degree program. He is divorced with three grown children and three grandchildren. He is a cousin of Mexican anti-hero Dimas De Leon and a cousin of Johnny Garcia, famous guitar player for Garth Brooks and Trisha Yearwood.

Détails de l'édition

• Éditeur: CreateSpace Independent Publishing Platform
• Date d'édition: 2017
• Langue: anglais
• ISBN 10: 1979537577
• ISBN 13: 9781979537575
• Reliure: Broché
• Nombre de pages: 39
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg