Basics of Hospitality Information Technology: Hotel IT, Guest Experience, Cybersecurity, AI and Financial Decision-Making for Hospitality Executives - Couverture souple

Bouf, Eric

Couverture souple

ISBN 10 : 2322859672 ISBN 13 : 9782322859672

Editeur : BOOKS ON DEMAND, 2026

Synopsis

This book was written not a technical manual for IT specialists, but a management book for hospitality students, future executives, General Managers, asset managers, consultants and professionals who need to understand how technology affects hotel operations, guest experience, cybersecurity, compliance, financial decisions and strategic leadership. Hospitality has always been a human industry, and it will always remain so. However, the systems that support hospitality have become increasingly digital. A hotel manager does not need to become an engineer, but must understand the business consequences of technology decisions. Poor WiFi, a PMS failure, weak cybersecurity, uncontrolled data, badly evaluated AI or poorly governed IT investments are not only technical problems. They are service, revenue, trust and leadership issues. The ambition of this book is simple: to make hospitality technology understandable, practical and executive-oriented. The reader should be able to speak more confidently with IT teams, vendors, owners, asset managers and operational leaders. More importantly, the reader should understand that technology only has value when it serves hospitality. This book is written for students preparing to enter the industry, but also for professionals who wish to strengthen their understanding of hotel technology from a managerial perspective. It is a bridge between the classroom, the hotel floor and the executive meeting room.

A propos du livre

À propos de l'auteur

Eric Bouf is a hospitality management professor and international hotel management professional with more than thirty years of experience across Asia, America, Europe, Dubai and North Africa among major hospitality brands such as Hilton, The Ritz, Disney, Marriott and others. He teaches hospitality management to Master's students at AIM and Ferrandi in Paris and Bordeaux. His teaching work focuses on preparing future hospitality leaders to connect operational reality, executive judgment and strategic decision-making. Through his educational projects, he develops applied learning materials, case studies and executive-oriented frameworks for students and professionals in hospitality and tourism. This book reflects his conviction that technology has become an essential management language for hospitality leaders. Hotel executives do not need to become IT specialists, but they must understand how digital systems affect service, trust, revenue, compliance, risk and long-term value. His approach is practical, hospitality-centered and designed to bridge the classroom, the hotel floor and the executive meeting room.

Détails de l'édition

• Éditeur: BOOKS ON DEMAND
• Date d'édition: 2026
• Langue: anglais
• ISBN 10: 2322859672
• ISBN 13: 9782322859672
• Reliure: Broché
• Nombre de pages: 326
• Coordonnées du fabricant: Books on Demand GmbH; bod@bod.fr; ; Überseering 33; Hamburg; 22297; Allemagne