The Palgrave Handbook of Service Management - Couverture rigide

Couverture rigide

ISBN 10 : 3030918270 ISBN 13 : 9783030918279

Editeur : Springer Nature Switzerland AG, 2022

Synopsis

This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as "a set of organizational competencies for enabling and realizing value creation through service," it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology.

This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

A propos du livre

À propos de l'auteur

​Bo Edvardsson, is Professor of Business Administration and founder of the Service Research Centre, Karlstad University Sweden.
Bård Tronvoll is Professor of Business administration at the Service Research Centre, Karlstad University Sweden, and at Inland Norway University of Applied Sciences, Norway.

Détails de l'édition

• Éditeur: Springer Nature Switzerland AG
• Date d'édition: 2022
• Langue: anglais
• ISBN 10: 3030918270
• ISBN 13: 9783030918279
• Reliure: Relié
• Nombre de pages: 1063
• Éditeur: Edvardsson Bo, Tronvoll Bård
• Coordonnées du fabricant: Springer Nature Customer Service Center GmbH; ProductSafety@springernature.com; ; Europaplatz 3; Heidelberg; 69115; Allemagne