Problem-Solving and Learning for Public Services and Public Management: Theory and Practice - Couverture rigide

Kinder, Tony; Stenvall, Jari

Couverture rigide

ISBN 10 : 3031432290 ISBN 13 : 9783031432293

Editeur : Springer International Publishing AG, 2024

Synopsis

In this textbook readers will acquire knowledge of problem-solving and learning to enhance both efficiency and the experience of service users in rapidly changing service environments, that can create new service models.

A propos du livre

À propos de l?auteur

​Tony Kinder currently is a visiting Professor at Tampere University, Finland, and visiting Professor at the University of Science and Technology, Beijing, China. Following a period as an engineering trade union official (1972-98), Kinder chaired several venture capital investment funds and occupied leading positions in Lothian Regional and West Lothian local Councils (1982-1998). He then worked at the University of Edinburgh Business School, Scotland, (1998-2016) as Director of Programmes and later as MBA Director. His research is on learning in service innovation processes around which he has published over 70 papers in academic journals. His current research focuses on the governance of ecosystems, public value, mutuality, and the ethical use of advanced technology in integrated local public services in Finland and Scotland.
Jari Stenvall is a Professor of Administrative Sciences at Tampere University, Finland, since 2013. Previously, Stenvall worked at the University of Lapland as a professor of public administration from 2002 to 2013. Stenvall was named Finnish Professor of the Year by The Finnish Union of University Professors in 2022. He awarded the life time achievement award by Finnish Evaluation Society (2022). His research focuses on the management of change, the reformation and assessment of public administration, regional development, public services, and the utilization of technology in administration.

Détails de l'édition

• Éditeur: Springer International Publishing AG
• Date d'édition: 2024
• Langue: anglais
• ISBN 10: 3031432290
• ISBN 13: 9783031432293
• Reliure: Relié
• Nombre de pages: 475
• Coordonnées du fabricant: ProductSafety@springernature.com; ProductSafety@springernature.com; ; Poststr. 9; Darmstadt; 64293; Allemagne