Articles liés à The Virtual Public Servant: Artificial Intelligence...
Synopsis
How citizens encounter public services is being fundamentally reshaped. For more than two decades, governments have redirected citizens away from face-to-face contact and towards contact centres, websites, and other forms of self-service. Now, the rise of artificial intelligence marks a decisive moment in that transformation.
This book offers a clear and critical account of what this shift means for public service. It argues that virtual public agents are not simply technical innovations. They raise deeper questions about judgement, authenticity, discretion, and the place of human interaction in public encounters. The book shows how public services have been redesigned around the demands of cost reduction, convenience, and control, often at the expense of direct human contact and the relational qualities of frontline work.
Yet the recent advance of AI might signal a striking reversal. After years of trying to design face-to-face contact out of public services, public organisations are once again confronting the significance of the human capacities that digital systems cannot fully replicate.
Fully revised and updated, this second edition examines the implications of generative AI for frontline work across contemporary public services. Drawing on examples from local government, health, social work, and policing, it will appeal to readers in public administration, public management, digital government, and technology studies.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l'auteur
Stephen Jeffares is Associate Professor in Public Policy at the School of Government at the University of Birmingham, UK
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
Résultats de recherche pour The Virtual Public Servant: Artificial Intelligence...
Image fournie par le vendeur
The Virtual Public Servant
ISBN 10 : 3032277957
ISBN 13 : 9783032277954
Neuf
Couverture rigide
Vendeur : BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Buch. Etat : Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -How citizens encounter public services is being fundamentally reshaped. For more than two decades, governments have redirected citizens away from face-to-face contact and towards contact centres, websites, and other forms of self-service. Now, the rise of artificial intelligence marks a decisive moment in that transformation.This book offers a clear and critical account of what this shift means for public service. It argues that virtual public agents are not simply technical innovations. They raise deeper questions about judgement, authenticity, discretion, and the place of human interaction in public encounters. The book shows how public services have been redesigned around the demands of cost reduction, convenience, and control, often at the expense of direct human contact and the relational qualities of frontline work.Yet the recent advance of AI might signal a striking reversal. After years of trying to design face-to-face contact out of public services, public organisations are once again confronting the significance of the human capacities that digital systems cannot fully replicate.Fully revised and updated, this second edition examines the implications of generative AI for frontline work across contemporary public services. Drawing on examples from local government, health, social work, and policing, it will appeal to readers in public administration, public management, digital government, and technology studies. 298 pp. Englisch. N° de réf. du vendeur 9783032277954
Acheter neuf
EUR 139,09
Expédition à EUR 23
Expédition depuis Allemagne vers Etats-Unis
Expédition depuis Allemagne vers Etats-Unis
Quantité disponible : 2 disponible(s)
Image d'archives
The Virtual Public Servant (Hardcover)
Edité par
Springer Nature Switzerland AG, 2026
ISBN 10 : 3032277957
ISBN 13 : 9783032277954
Neuf
Couverture rigide
Vendeur : Grand Eagle Retail, Bensenville, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : new. Hardcover. How citizens encounter public services is being fundamentally reshaped. For more than two decades, governments have redirected citizens away from face-to-face contact and towards contact centres, websites, and other forms of self-service. Now, the rise of artificial intelligence marks a decisive moment in that transformation.This book offers a clear and critical account of what this shift means for public service. It argues that virtual public agents are not simply technical innovations. They raise deeper questions about judgement, authenticity, discretion, and the place of human interaction in public encounters. The book shows how public services have been redesigned around the demands of cost reduction, convenience, and control, often at the expense of direct human contact and the relational qualities of frontline work.Yet the recent advance of AI might signal a striking reversal. After years of trying to design face-to-face contact out of public services, public organisations are once again confronting the significance of the human capacities that digital systems cannot fully replicate.Fully revised and updated, this second edition examines the implications of generative AI for frontline work across contemporary public services. Drawing on examples from local government, health, social work, and policing, it will appeal to readers in public administration, public management, digital government, and technology studies. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9783032277954
Acheter neuf
EUR 163,67
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
The Virtual Public Servant: Artificial Intelligence and Frontline Work
Edité par
Palgrave Macmillan, 2026
ISBN 10 : 3032277957
ISBN 13 : 9783032277954
Neuf
Couverture rigide
Vendeur : California Books, Miami, FL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. N° de réf. du vendeur I-9783032277954
Acheter neuf
EUR 163,68
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : Plus de 20 disponibles
Image fournie par le vendeur
The Virtual Public Servant
Edité par
Springer Verlag GmbH, 2026
ISBN 10 : 3032277957
ISBN 13 : 9783032277954
Neuf
Couverture rigide
Vendeur : moluna, Greven, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. N° de réf. du vendeur 3189257506
Acheter neuf
EUR 119,56
Expédition à EUR 48,99
Expédition depuis Allemagne vers Etats-Unis
Expédition depuis Allemagne vers Etats-Unis
Quantité disponible : Plus de 20 disponibles
Image d'archives
The Virtual Public Servant: Artificial Intelligence and Frontline Work
Edité par
Palgrave Macmillan, 2026
ISBN 10 : 3032277957
ISBN 13 : 9783032277954
Neuf
Couverture rigide
Vendeur : Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlande
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. 2026. 2nd Edition. hardcover. . . . . . N° de réf. du vendeur V9783032277954
Acheter neuf
EUR 160,50
Expédition à EUR 9,50
Expédition depuis Irlande vers Etats-Unis
Expédition depuis Irlande vers Etats-Unis
Quantité disponible : Plus de 20 disponibles
Image fournie par le vendeur
The Virtual Public Servant : Artificial Intelligence and Frontline Work
Edité par
Palgrave Macmillan, 2026
ISBN 10 : 3032277957
ISBN 13 : 9783032277954
Neuf
Couverture rigide
Vendeur : AHA-BUCH GmbH, Einbeck, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Buch. Etat : Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - How citizens encounter public services is being fundamentally reshaped. For more than two decades, governments have redirected citizens away from face-to-face contact and towards contact centres, websites, and other forms of self-service. Now, the rise of artificial intelligence marks a decisive moment in that transformation.This book offers a clear and critical account of what this shift means for public service. It argues that virtual public agents are not simply technical innovations. They raise deeper questions about judgement, authenticity, discretion, and the place of human interaction in public encounters. The book shows how public services have been redesigned around the demands of cost reduction, convenience, and control, often at the expense of direct human contact and the relational qualities of frontline work.Yet the recent advance of AI might signal a striking reversal. After years of trying to design face-to-face contact out of public services, public organisations are once again confronting the significance of the human capacities that digital systems cannot fully replicate.Fully revised and updated, this second edition examines the implications of generative AI for frontline work across contemporary public services. Drawing on examples from local government, health, social work, and policing, it will appeal to readers in public administration, public management, digital government, and technology studies. N° de réf. du vendeur 9783032277954
Acheter neuf
EUR 159,92
Expédition à EUR 35
Expédition depuis Allemagne vers Etats-Unis
Expédition depuis Allemagne vers Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
The Virtual Public Servant (Hardcover)
Edité par
Springer Nature Switzerland AG, 2026
ISBN 10 : 3032277957
ISBN 13 : 9783032277954
Neuf
Couverture rigide
Vendeur : CitiRetail, Stevenage, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : new. Hardcover. How citizens encounter public services is being fundamentally reshaped. For more than two decades, governments have redirected citizens away from face-to-face contact and towards contact centres, websites, and other forms of self-service. Now, the rise of artificial intelligence marks a decisive moment in that transformation.This book offers a clear and critical account of what this shift means for public service. It argues that virtual public agents are not simply technical innovations. They raise deeper questions about judgement, authenticity, discretion, and the place of human interaction in public encounters. The book shows how public services have been redesigned around the demands of cost reduction, convenience, and control, often at the expense of direct human contact and the relational qualities of frontline work.Yet the recent advance of AI might signal a striking reversal. After years of trying to design face-to-face contact out of public services, public organisations are once again confronting the significance of the human capacities that digital systems cannot fully replicate.Fully revised and updated, this second edition examines the implications of generative AI for frontline work across contemporary public services. Drawing on examples from local government, health, social work, and policing, it will appeal to readers in public administration, public management, digital government, and technology studies. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. N° de réf. du vendeur 9783032277954
Acheter neuf
EUR 153,59
Expédition à EUR 43,79
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
The Virtual Public Servant: Artificial Intelligence and Frontline Work
Edité par
Palgrave Macmillan, 2026
ISBN 10 : 3032277957
ISBN 13 : 9783032277954
Neuf
Couverture rigide
Vendeur : Kennys Bookstore, Olney, MD, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. 2026. 2nd Edition. hardcover. . . . . . Books ship from the US and Ireland. N° de réf. du vendeur V9783032277954
Acheter neuf
EUR 206,95
Expédition à EUR 9,37
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : Plus de 20 disponibles
Image d'archives
The Virtual Public Servant: Artificial Intelligence and Frontline Work
Edité par
Palgrave Macmillan, 2026
ISBN 10 : 3032277957
ISBN 13 : 9783032277954
Neuf
Couverture rigide
Vendeur : Revaluation Books, Exeter, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Brand New. 317 pages. 5.83x0.88x8.27 inches. In Stock. N° de réf. du vendeur x-3032277957
Acheter neuf
EUR 201,67
Expédition à EUR 14,79
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 2 disponible(s)
Image d'archives
The Virtual Public Servant (Hardcover)
Edité par
Springer Nature Switzerland AG, 2026
ISBN 10 : 3032277957
ISBN 13 : 9783032277954
Neuf
Couverture rigide
Vendeur : AussieBookSeller, Truganina, VIC, Australie
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : new. Hardcover. How citizens encounter public services is being fundamentally reshaped. For more than two decades, governments have redirected citizens away from face-to-face contact and towards contact centres, websites, and other forms of self-service. Now, the rise of artificial intelligence marks a decisive moment in that transformation.This book offers a clear and critical account of what this shift means for public service. It argues that virtual public agents are not simply technical innovations. They raise deeper questions about judgement, authenticity, discretion, and the place of human interaction in public encounters. The book shows how public services have been redesigned around the demands of cost reduction, convenience, and control, often at the expense of direct human contact and the relational qualities of frontline work.Yet the recent advance of AI might signal a striking reversal. After years of trying to design face-to-face contact out of public services, public organisations are once again confronting the significance of the human capacities that digital systems cannot fully replicate.Fully revised and updated, this second edition examines the implications of generative AI for frontline work across contemporary public services. Drawing on examples from local government, health, social work, and policing, it will appeal to readers in public administration, public management, digital government, and technology studies. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. N° de réf. du vendeur 9783032277954
Acheter neuf
EUR 197,57
Expédition à EUR 33,03
Expédition depuis Australie vers Etats-Unis
Expédition depuis Australie vers Etats-Unis
Quantité disponible : 1 disponible(s)