Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus - Couverture rigide
Livre 55 sur 339: Management for Professionals
Synopsis
Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
Prof. Dr. Soumit Sain is a full time professor of International Management at University of Applied Sciences for Economics and Management in Essen, Germany. He also lectures International Marketing at the Fontys University of Applied Sciences in Venlo, The Netherlands. His main research areas are in the field of Knowledge Management, International & Global Strategies and Intercultural Studies of multinational and global conglomerates. Prior to his academic career he has worked as software developer and analyst for a global company in India and USA.
Silvio Wilde, MBA, studied International Strategy and Sales Management and International Entrepreneurship in Düsseldorf at the University of Applied Sciences in Economics and Management. Thanks to his previous employments at Siemens, BASF, Bayer and Lanxess, he can look back on a broad range of experience in different corporate knowledge cultures. He currently works as a sales expert, including direct interaction with customers. This enables him to be close to customers and their knowledge and to gain insights into the management of this customer knowledge day by day.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Customer Knowledge Management. Leveraging Soft Skills to Improve Customer Focus.
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Cham, Springer International Publishing., 2014
ISBN 10 : 3319050583
ISBN 13 : 9783319050584
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XVIII, 207 p. Hardcover. Versand aus Deutschland / We dispatch from Germany via Air Mail. Einband bestoßen, daher Mängelexemplar gestempelt, sonst sehr guter Zustand. Imperfect copy due to slightly bumped cover, apart from this in very good condition. Stamped. Stamped. Management for Professionals. Sprache: Englisch. N° de réf. du vendeur 8812DB
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Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus (Management for Professionals)
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Customer Knowledge Management (eng)
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Customer Knowledge Management
Edité par
Springer International Publishing Jul 2014, 2014
ISBN 10 : 3319050583
ISBN 13 : 9783319050584
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Buch. Etat : Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized. 228 pp. Englisch. N° de réf. du vendeur 9783319050584
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Customer Knowledge Management
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Springer International Publishing, 2014
ISBN 10 : 3319050583
ISBN 13 : 9783319050584
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Gebunden. Etat : New. N° de réf. du vendeur 4497171
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Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus (Management for Professionals)
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Etat : Neu. Gebundene Ausgabe 207 S. Sehr guter Zustand, ohne Namenseintrag Zustand: 1, Neu, Gebundene Ausgabe Springer , 41838 207 S. , Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus (Management for Professionals), Sain, Soumit. N° de réf. du vendeur BU252346
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Customer Knowledge Management
Edité par
Springer, Springer Jul 2014, 2014
ISBN 10 : 3319050583
ISBN 13 : 9783319050584
Neuf
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Vendeur : buchversandmimpf2000, Emtmannsberg, BAYE, Allemagne
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Buch. Etat : Neu. This item is printed on demand - Print on Demand Titel. Neuware -Customer focus is the most important challenge of the future. Providing good customer service depends on how well companiesknowtheir customers and clearly identify their needs. Availability of customer knowledge, which isknowledge from, for and about the customer,thus becomes crucial in offeringcustomized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This bookpresents the interrelationship between customer knowledge management, customer focus and soft skillsand also provides concrete advice on how the management of customer knowledge can be optimized.Springer-Verlag KG, Sachsenplatz 4-6, 1201 Wien 228 pp. Englisch. N° de réf. du vendeur 9783319050584
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Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus
ISBN 10 : 3319050583
ISBN 13 : 9783319050584
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Buch. Etat : Neu. Druck auf Anfrage Neuware - Printed after ordering - Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized. N° de réf. du vendeur 9783319050584
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Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus
Edité par
Springer, 2014
ISBN 10 : 3319050583
ISBN 13 : 9783319050584
Ancien ou d'occasion
Couverture rigide
Vendeur : Buchpark, Trebbin, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Etat : Gut. Zustand: Gut | Sprache: Englisch | Produktart: Bücher | Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized. N° de réf. du vendeur 24508313/3
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Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus
Edité par
Springer, 2014
ISBN 10 : 3319050583
ISBN 13 : 9783319050584
Ancien ou d'occasion
Couverture rigide
Vendeur : Buchpark, Trebbin, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Etat : Sehr gut. Zustand: Sehr gut | Sprache: Englisch | Produktart: Bücher | Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized. N° de réf. du vendeur 24508313/12
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