Description du livre Taschenbuch. Etat : Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm's performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas. 208 pp. Englisch. N� de r�f. du vendeur 9783319360065

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Action-based Quality Management : Strategy and Tools for Continuous Improvement

Peris-Ortiz, Marta (EDT); �lvarez-Garc�a, Jos� (EDT)

Edit� par Springer (2016)

ISBN 10 : 331936006X ISBN 13 : 9783319360065

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Description du livre Etat : New. N� de r�f. du vendeur 27024253-n

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Action-Based Quality Management

Peris-Ortiz, Marta|�lvarez-Garc�a, Jos�

Edit� par Springer International Publishing (2016)

ISBN 10 : 331936006X ISBN 13 : 9783319360065

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Description du livre Etat : New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Presents the latest research on TQM applications across different sectors such as customer service, human resources management and cost controlDemonstrates how successful implementation of TQM can impact performance, productivity and innovation. N� de r�f. du vendeur 448747185

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Action-Based Quality Management : Strategy and Tools for Continuous Improvement

Jos� �lvarez-Garc�a

Edit� par Springer International Publishing (2016)

ISBN 10 : 331936006X ISBN 13 : 9783319360065

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Description du livre Taschenbuch. Etat : Neu. Druck auf Anfrage Neuware - Printed after ordering - Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm's performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas. N� de r�f. du vendeur 9783319360065

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Action-based Quality Management: Strategy and Tools for Continuous Improvement

Peris-ortiz, Marta (Editor)/ �lvarez-garc�a, Jos� (Editor)

Edit� par Springer Verlag (2016)

ISBN 10 : 331936006X ISBN 13 : 9783319360065

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Description du livre Paperback. Etat : Brand New. reprint edition. 208 pages. 9.25x6.10x0.49 inches. In Stock. N� de r�f. du vendeur x-331936006X

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Action-Based Quality Management

. Ed(s): Peris Ortiz, Marta; Alvarez-Garcia, Jose

Edit� par Springer International Publishing AG (2016)

ISBN 10 : 331936006X ISBN 13 : 9783319360065

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Description du livre Etat : New. Editor(s): Peris Ortiz, Marta; Alvarez-Garcia, Jose. Num Pages: 206 pages, 9 black & white illustrations, 13 colour illustrations, 26 black & white tables, 2 colour. BIC Classification: KJC; KJMV; KJMV6. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 11. Weight in Grams: 326. . 2016. Softcover reprint of the original 1st ed. 2014. Paperback. . . . . Books ship from the US and Ireland. N� de r�f. du vendeur V9783319360065

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