Cracked it!: How to solve big problems and sell solutions like top strategy consultants - Couverture souple
Synopsis
Chapter 1. The most important skill you never learned
· Fast and slow problem solving
· Problem solving and the expertise trap
· Complex problems and "unknown unknowns"
· The need for a disciplined problem solving process
· Chapter 1 in one page
Chapter 2. The five pitfalls of problem solving
· Case 1: When the music industry went out of tune
· Pitfall 1: Flawed problem definition
· Case 2: The Grameen-Danone strengthening yogurt
· Pitfall 2: Solution confirmation
· Case 3: The call center story
· Pitfall 3: Wrong framework
· Case 4: New strategy at J.C. Penney
· Pitfall 4: Narrow framing
· Case 5: A fat chance for sugar
· Pitfall 5: Miscommunication
· Chapter 2 in one page
Chapter 3. The 4S method
· Where does the 4S method come from?
· An overview of the 4S method
· State: A problem well posed is half-solved
· Structure: The architecture of problem solving
· Solve: Between analysis and creativity
· Sell: Choose the approach that suits your audience
· Chapter 3 in one page
Chapter 4. State the problem: the TOSCA framework
· Trouble: What makes this problem real and present?
· Owner: Whose problem is this?
· Success criteria: What will success look like, and when?
· Constraints: what limitations and trade-offs constrain the problem-solving process and the solution?
· Actors: who has a say in the way we solve this problem, and what do they want?
· Write the core question· Singing TOSCA as a choir
· Chapter 4 in one page
Chapter 5. Structure the problem: pyramids and trees
· Hypothesis-driven problem structuring
· Building a hypothesis pyramid· Hypothesis-driven problem structuring: pros and cons
· Issue-driven problem structuring
· Growing issue trees
· Growing a tree or building a pyramid?
· Chapter 5 in one page
Chapter 6. Structure the problem: analytical frameworks
<Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
