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Linguistic Ethnography of a Multilingual Call Center: London Calling - Couverture rigide

Livre 10 sur 14: Communicating in Professions and Organizations

Woydack, Johanna

 
9783319933221: Linguistic Ethnography of a Multilingual Call Center: London Calling
Couverture rigide
ISBN 10 : 3319933221 ISBN 13 : 9783319933221
Editeur : Palgrave Macmillan, 2018

Synopsis

This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of "the life of a calling script" from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.

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À propos de l'auteur

Johanna Woydack is Assistant Professor at Vienna University of Economics and Business, Austria.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Palgrave Macmillan
Date d'édition
2018
Langue
anglais
ISBN 10 
3319933221
ISBN 13 
9783319933221
Reliure
Relié
Nombre de pages
229
Coordonnées du fabricant
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