Applying multi-criteria decision making methods in banking: The case of Komercijalna Banka AD Skopje - Couverture souple

Cvetkoska, Violeta

 
9783330069398: Applying multi-criteria decision making methods in banking: The case of Komercijalna Banka AD Skopje
Couverture souple
ISBN 10 : 3330069392 ISBN 13 : 9783330069398
Editeur : LAP LAMBERT Academic Publishing, 2017

Synopsis

The empirical study consists of two parts. In the first part the relative efficiency of the branches of one of the leading Macedonian banks is measured by using the non-parametric approach Data Envelopment Analysis (DEA). In the second part a ranking of the city-branches of the bank is performed by using the multi-criteria decision making (MCDM) method Analytic Hierarchy Process (AHP). The developed models are solved by software tools, and the results obtained are analyzed and interpreted in a simple manner so as to be understood by non-experts in mathematics. The results give especially valuable information for the management of the bank (the relatively efficient and inefficient branches are identified, the trend can be observed, the ranking of the city-branches is presented, and by performing a sensitive analysis, it is determined that the ranking is stable). In the models that have been developed, the knowledge of the respondents who are experts in banking is incorporated, thus contributing to the study being successful. The obtained results were presented and interpreted in the bank and they correspond to the actual situation and perceptions of the management.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

The empirical study consists of two parts. In the first part the relative efficiency of the branches of one of the leading Macedonian banks is measured by using the non-parametric approach Data Envelopment Analysis (DEA). In the second part a ranking of the city-branches of the bank is performed by using the multi-criteria decision making (MCDM) method Analytic Hierarchy Process (AHP). The developed models are solved by software tools, and the results obtained are analyzed and interpreted in a simple manner so as to be understood by non-experts in mathematics. The results give especially valuable information for the management of the bank (the relatively efficient and inefficient branches are identified, the trend can be observed, the ranking of the city-branches is presented, and by performing a sensitive analysis, it is determined that the ranking is stable). In the models that have been developed, the knowledge of the respondents who are experts in banking is incorporated, thus contributing to the study being successful. The obtained results were presented and interpreted in the bank and they correspond to the actual situation and perceptions of the management.

Biographie de l'auteur

Violeta Cvetkoska obtained her PhD degree in 2013. Her major areas of scientific interests are operational research and business analytics. She is a reviewer, author and co-author of several papers published in international journals. She has worked in various projects and is a member of different international societies and groups.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2017
Langue
anglais
ISBN 10 
3330069392
ISBN 13 
9783330069398
Reliure
Broché
Nombre de pages
168
Coordonnées du fabricant
non disponible
Personne responsable
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