Articles liés à Customer Service Excellence through Internet of Things

Customer Service Excellence through Internet of Things - Couverture souple

Yerpude, Samir; Singhal, Tarun Kumar

 
9783330346109: Customer Service Excellence through Internet of Things
Couverture souple
ISBN 10 : 3330346108 ISBN 13 : 9783330346109
Editeur : LAP LAMBERT Academic Publishing, 2017

Synopsis

This Book is a great amalgamation of Business and Information Technology. The Customer Service domain is a vital one, determining the future of an organization, as well as the results in Customer Satisfaction and Customer Retention. Measures are taken to engage the customers and all their interaction points to offer a uniform experience across locations. Information Technology plays a vivacious role to enable this business process. This book helps to take the next leap by fusing the Internet of Things with the business process to achieve EXCELLENCE in CUSTOMER SERVICE PROCESS...Indeed a Must Read...

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

This Book is a great amalgamation of Business and Information Technology. The Customer Service domain is a vital one, determining the future of an organization, as well as the results in Customer Satisfaction and Customer Retention. Measures are taken to engage the customers and all their interaction points to offer a uniform experience across locations. Information Technology plays a vivacious role to enable this business process. This book helps to take the next leap by fusing the Internet of Things with the business process to achieve EXCELLENCE in CUSTOMER SERVICE PROCESS...Indeed a Must Read...

Biographie de l'auteur

Samir Yerpude has various research publications on IoT, CRM and Business Analytics. Masters in Operations & Mechanical Engineer by Profession, has a National Award (IT) to his credit.Dr Tarun Kumar Singhal, Professor (IT Management), Symbiosis Institute of Telecom Management. Has numerous research publications on Social Media, IT & IoT.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2017
Langue
anglais
ISBN 10 
3330346108
ISBN 13 
9783330346109
Reliure
Broché
Nombre de pages
60
Coordonnées du fabricant
non disponible
Personne responsable
KreGa Onlinehandel GmbH
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