Managing Information Quality: Increasing the Value of Information in Knowledge-intensive Products And Processes - Couverture rigide

Eppler, Martin J.

Couverture rigide

ISBN 10 : 3540314083 ISBN 13 : 9783540314080

Editeur : Springer-Verlag Berlin and Heidelberg GmbH & Co. K, 2006

Synopsis

It still holds true: information is not always the answer. Information is often part of the problem. While the main goal of information in the business place is to - able adequate decisions and actions, it can also lead to numerous negative effects: it can confuse, block creativity, or it can lead to hectic activism, stress and fatigue. Information can distract and divert attention, and it may even delay important - cisions - the paralysis by analysis. Strategies to avoid these dysfunctional effects of information can be divided into sender-based strategies and receiver-based strategies. In my previous research, I have looked at receiver-based strategies that outline effective ways of dealing with information overload. This book, by c- trast, analyzes sender-based strategies that aim at making content actionable by increasing its information quality. By offering relevant and sound information in a convenient and reliable manner, managers and information providers ranging from analysts to CEOs can not only optimize communication, they can also improve their reputation, employee satisfaction and customer loyalty. In a time where - formation has become a commodity or even a nuisance, this is a valuable strategy. The main premise of this book is consequently that information quality has - ready become a (if not the) decisive factor of the information economy. Many companies, however, are not managing this factor systematically.

Détails de l'édition

• Éditeur: Springer-Verlag Berlin and Heidelberg GmbH & Co. K
• Date d'édition: 2006
• Langue: anglais
• ISBN 10: 3540314083
• ISBN 13: 9783540314080
• Reliure: Relié
• Numéro d'édition: 2
• Nombre de pages: 398
• Coordonnées du fabricant: non disponible