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Total Quality Management As a Holistic Management Concept: The European Model for Business Excellence - Couverture rigide

Zink, K. J.

 
9783540639589: Total Quality Management As a Holistic Management Concept: The European Model for Business Excellence
Couverture rigide
ISBN 10 : 3540639586 ISBN 13 : 9783540639589
Editeur : Springer-Verlag Berlin and Heidelberg GmbH & Co. K, 1998

Synopsis

In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Date d'édition
1998
Langue
anglais
ISBN 10 
3540639586
ISBN 13 
9783540639589
Reliure
Relié
Nombre de pages
364
Coordonnées du fabricant
non disponible
Personne responsable
CMN Printpool Inh. Mathis Neumann
https://www.also.com/ec/cms5/en_6000/6000/index.jsp

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