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Personality and Leadership as Dispatcher Retention Tools: A Study of the Big Five Traits - Couverture souple

Reed, Lora

 
9783639087383: Personality and Leadership as Dispatcher Retention Tools: A Study of the Big Five Traits
Couverture souple
ISBN 10 : 3639087380 ISBN 13 : 9783639087383
Editeur : VDM Verlag Dr. Müller, 2008

Synopsis

For over thirty years rapid technological advances,combined with increases in population and demographicshifts, have been among drivers of growth in 9-1-1telecommunicator occupations. In the past decade,dispatcher retention has been further exacerbated byrapid telecommunication advancements, dynamicenvironmental stressors, and high-technologyoccupational opportunities. These change factorshave resulted in an increased emphasis on E 9-1-1staffing issues; they have created a need foremployee retention strategies This case studyexamined relationships between personality andretention of 9-1-1 emergency telecommunicators. Thestudy evaluates linkages between individualcharacteristics, contextual performance, servantleadership, and person-job fit, as related todispatcher retention. Findings indicate significantrelationships do exist between personality andemployee retention, person-job fit, contextualperformance, and servant leadership traits expressedas contextual performance in the sites examined. Further, findings of this study provide a sound casefor on-going investigation of relationships betweenpersonality, Servant Leadership, and dispatcherretention.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

For over thirty years rapid technological advances,combined with increases in population and demographicshifts, have been among drivers of growth in 9-1-1telecommunicator occupations. In the past decade,dispatcher retention has been further exacerbated byrapid telecommunication advancements, dynamicenvironmental stressors, and high-technologyoccupational opportunities. These change factorshave resulted in an increased emphasis on E 9-1-1staffing issues; they have created a need foremployee retention strategies This case studyexamined relationships between personality andretention of 9-1-1 emergency telecommunicators. Thestudy evaluates linkages between individualcharacteristics, contextual performance, servantleadership, and person-job fit, as related todispatcher retention. Findings indicate significantrelationships do exist between personality andemployee retention, person-job fit, contextualperformance, and servant leadership traits expressedas contextual performance in the sites examined. Further, findings of this study provide a sound casefor on-going investigation of relationships betweenpersonality, Servant Leadership, and dispatcherretention.

Biographie de l'auteur

Lora Reed, Ph.D. is as an assistant professor of management atEckerd College in St. Petersburg, Fl. Lora has been engaged inorganizational development for over 20 years. This book, basedon her dissertation, is intended to assist emergency call centerleaders in dispatcher retention. It explores personality andleadership as retention factors.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
VDM Verlag Dr. Müller
Date d'édition
2008
Langue
anglais
ISBN 10 
3639087380
ISBN 13 
9783639087383
Reliure
Broché
Nombre de pages
156
Coordonnées du fabricant
non disponible
Personne responsable
non disponible