Developing Performance Measures for Public Health Agencies: Strategic Benefits of Applying the Balanced Scorecard Framework to Local Public Health Agencies - Couverture souple

Lesneski, Cheryll

 
9783639118360: Developing Performance Measures for Public Health Agencies: Strategic Benefits of Applying the Balanced Scorecard Framework to Local Public Health Agencies
Couverture souple
ISBN 10 : 3639118367 ISBN 13 : 9783639118360
Editeur : VDM Verlag Dr. Müller, 2009

Synopsis

Public health is what we as a society do collectively to assure the conditions for people to be healthy. The local public health agency is the governmental entity with a leadership role in adressing complex health issues associated with promoting the public¿s health and safety in communities. This book outlines the process undertaken by a set of local public health agencies and central program offices in the Florida Department of Health to translate the mission of the public health into measures of performance based on evidence and expert opinion. The Balanced Scorecard system developed by Robert Kaplan and David Norton guided the selection of the performance indicators in the key system areas of finance, customers, innovation and learning, and internal processes. The major contributions of this work were the hypothesizing of linkages across measures and perspectives of the system to expected outcomes, the establishment of a process for building balanced scorecards for public health, and the identification of common areas for improvement and core measures of performance for use across multiple public health agencies.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Public health is what we as a society do collectively to assure the conditions for people to be healthy. The local public health agency is the governmental entity with a leadership role in adressing complex health issues associated with promoting the public¿s health and safety in communities. This book outlines the process undertaken by a set of local public health agencies and central program offices in the Florida Department of Health to translate the mission of the public health into measures of performance based on evidence and expert opinion. The Balanced Scorecard system developed by Robert Kaplan and David Norton guided the selection of the performance indicators in the key system areas of finance, customers, innovation and learning, and internal processes. The major contributions of this work were the hypothesizing of linkages across measures and perspectives of the system to expected outcomes, the establishment of a process for building balanced scorecards for public health, and the identification of common areas for improvement and core measures of performance for use across multiple public health agencies.

Biographie de l'auteur

Dr. Lesneski teaches courses in public health practice and community health improvement as an assistant professor in the Public Health Leadership Program, Gillings School of Global Public Health, The University of North Carolina at Chapel Hill. She also consults with local public health agenices on performance improvement and evaluation.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
VDM Verlag Dr. Müller
Date d'édition
2009
Langue
anglais
ISBN 10 
3639118367
ISBN 13 
9783639118360
Reliure
Broché
Nombre de pages
176
Coordonnées du fabricant
non disponible
Personne responsable
non disponible