Business Agility and Information Technology in Service Organizations - Couverture souple

Van Oosterhout, Marcel

Couverture souple

ISBN 10 : 3639666755 ISBN 13 : 9783639666755

Editeur : Scholars' Press, 2014

Synopsis

Service organizations have to deal with increasing uncertainty in their environment. In the academic literature and in practice there is not much knowledge about how organizations can use information technology (IT) to deal with this uncertainty. This piece of work takes the first steps to develop theoretical knowledge on the conditions under which IT supports higher levels of agility. Business agility is the capability of organizations to swiftly change businesses and business processes beyond the normal level of flexibility to effectively manage highly uncertain and unexpected, but potentially consequential internal and external events. Empirical research was carried out via surveys and interviews in four industries and three public sectors. Four in-depth case studies were carried out within one service organization. The results show that in many large service organizations business agility is hampered by a lack of IT agility. Organization and alignment of processes and information systems via the cycle of sensing, responding and learning along with the alignment of business and IT are important conditions for improving business agility performance of service organizations.

Détails de l'édition

• Éditeur: Scholars' Press
• Date d'édition: 2014
• Langue: anglais
• ISBN 10: 3639666755
• ISBN 13: 9783639666755
• Reliure: Broché
• Nombre de pages: 292
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible