Articles liés à Factors to Improve Employee Satisfaction and Management...

Factors to Improve Employee Satisfaction and Management Performance: A Qualitative Phenomenological Study - Couverture souple

Skaff, Wafa; Hammoud, Mohammad

 
9783639706123: Factors to Improve Employee Satisfaction and Management Performance: A Qualitative Phenomenological Study
Couverture souple
ISBN 10 : 3639706129 ISBN 13 : 9783639706123
Editeur : Scholars' Press, 2013

Synopsis

The purpose of the this study was to identify why Lebanese employees are dissatisfied and what should be done to change their state of dissatisfaction and why Lebanese managers are task oriented and what should be done to improve their performance. Managers and employees described their lived experiences, actions, and beliefs in a qualitative phenomenological study through informal face-to-face interviews and open-ended standardized questions. Data was analyzed using a qualitative method to identify themes related to the research questions. Eleven themes emerged from the interviews conducted which were dissatisfaction, stress, low salaries, disrespect, economic/political conditions, managers with Theory X approach, lack of employee empowerment, extrinsic motivation, overconfident managers, task orientation, and change of mentality. The findings revealed that most of the managers were overconfident with their managerial performance and employees were not satisfied with their managers’ approaches. In addition, managers’ tendency towards task orientation made them more inclined to appreciate extrinsic motivators to achieve organizations’ objectives.

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Présentation de l'éditeur

The purpose of the this study was to identify why Lebanese employees are dissatisfied and what should be done to change their state of dissatisfaction and why Lebanese managers are task oriented and what should be done to improve their performance. Managers and employees described their lived experiences, actions, and beliefs in a qualitative phenomenological study through informal face-to-face interviews and open-ended standardized questions. Data was analyzed using a qualitative method to identify themes related to the research questions. Eleven themes emerged from the interviews conducted which were dissatisfaction, stress, low salaries, disrespect, economic/political conditions, managers with Theory X approach, lack of employee empowerment, extrinsic motivation, overconfident managers, task orientation, and change of mentality. The findings revealed that most of the managers were overconfident with their managerial performance and employees were not satisfied with their managers’ approaches. In addition, managers’ tendency towards task orientation made them more inclined to appreciate extrinsic motivators to achieve organizations’ objectives.

Biographie de l'auteur

Wafa Skaff is a doctorate graduate from Northcentral University (Arizona) and a member of Delta Mu Delta - International Honor Society in Business. She is a university lecturer and previously worked for Merrill Lynch International Bank and UBS (Bahrain) for seven years (1999 – 2006).

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Scholars' Press
Date d'édition
2013
Langue
anglais
ISBN 10 
3639706129
ISBN 13 
9783639706123
Reliure
Broché
Nombre de pages
144
Coordonnées du fabricant
non disponible
Personne responsable
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