Articles liés à Identifying and correcting service quality problems...

Identifying and correcting service quality problems by applying the GAP-Model - Musterstädter Golfclub e.V. - Couverture souple

Crefeld, Dustin

 
9783640867141: Identifying and correcting service quality problems by applying the GAP-Model - Musterstädter Golfclub e.V.
Couverture souple
ISBN 10 : 3640867149 ISBN 13 : 9783640867141
Editeur : Grin Verlag, 2011

Synopsis

Seminar paper from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, Business and Information Technology School - The Entrepreneurial University Iserlohn (Sport & Event Management), language: English, abstract: This essay relates to the gap model of service quality developed by Parasuraman, Zeithaml and Berry. Nowadays it has become an important pattern of the modern service management processes. The gap model will be applied to the "Musterstädter Golfclub e.V."

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de la quatrième de couverture

Seminar paper from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, Business and Information Technology School - The Entrepreneurial University Iserlohn (Sport & Event Management), language: English, abstract: This essay relates to the gap model of service quality developed by Parasuraman, Zeithaml and Berry. Nowadays it has become an important pattern of the modern service management processes. The gap model will be applied to the ¿Musterstädter Golfclub e.V.¿

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Grin Verlag
Date d'édition
2011
Langue
anglais
ISBN 10 
3640867149
ISBN 13 
9783640867141
Reliure
Broché
Nombre de pages
52
Coordonnées du fabricant
GRIN Publishing GmbH
info@grin.com

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München
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Allemagne