Steps to Improved Firm Performance with Business Process Management: Adding Business Value with Business Process Management and its Systems - Couverture souple

Hyötyläinen, Tahvo

Couverture souple

ISBN 10 : 3658074698 ISBN 13 : 9783658074692

Editeur : Springer Gabler, 2014

Synopsis

Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity – an empirically supported yet less studied direction of BPM.

A propos du livre

À propos de l?auteur

Tahvo Hyötyläinen has completed his Ph.D. thesis under the supervision of Prof. Pertti Järvinen, University of Tampere. He works as a Senior Architect in the fields of business and software architectures and development.

Détails de l'édition

• Éditeur: Springer Gabler
• Date d'édition: 2014
• Langue: anglais
• ISBN 10: 3658074698
• ISBN 13: 9783658074692
• Reliure: Broché
• Nombre de pages: 240
• Coordonnées du fabricant: ProductSafety@springernature.com; ProductSafety@springernature.com; ; Poststr. 9; Darmstadt; 64293; Allemagne