Articles liés à The Smiling Chatbot: Investigating Emotional Contagion...

The Smiling Chatbot: Investigating Emotional Contagion in Human-to-Chatbot Service Interactions - Couverture souple

Prinz, Konstantin

 
9783658400293: The Smiling Chatbot: Investigating Emotional Contagion in Human-to-Chatbot Service Interactions

Synopsis

Introduction.- Foundations of Artificial Intelligence and Conversational Agents.- Emotions and Their Relevance for Service Research.- Overview of Current Literature.- Conceptual Developments and Empirical Investigations.- General Discussion.- Implications and Limitations.- References.

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