Internal Service Climate and Empowerment Effect on Job Satisfaction: Case of Ethiopian Electric Power Corporation - Couverture souple

Mohammed, Wasihun

Couverture souple

ISBN 10 : 365916366X ISBN 13 : 9783659163661

Editeur : LAP Lambert Academic Publishing, 2012

Synopsis

Currently, services account for over 50 percent of gross domestic product in many countries and over one quarter of world trade. In a dynamic, global business environment, service industries try to compete by providing high-quality customer service via empowering their workforce. Thus, both industry and academia have shown a growing interest in the concept of employee empowerment. Empowerment has become particularly important for services, aiming to control or enhance service quality and customer satisfaction at the point of service production. Furthermore, empowerment increases job satisfaction and reduces role stress. Correspondingly, this book provides simple, clear and logical elaboration to the topic from both theoretical and practical perspectives. The book explains the relationship between internal service climate and psychological empowerment. Besides to this, it indicates the effect of Internal service climate and psychological empowerment on employees job satisfaction. Therefor, entirely this book might be important for both academicians and practitioners.

A propos du livre

À propos de l?auteur

Wasihun Mohammed, MBA: Studied Business Administration at Addis Ababa University. Lecturer at Haramaya University, Ethiopia.

Détails de l'édition

• Éditeur: LAP Lambert Academic Publishing
• Date d'édition: 2012
• Langue: anglais
• ISBN 10: 365916366X
• ISBN 13: 9783659163661
• Reliure: Broché
• Nombre de pages: 76
• Coordonnées du fabricant: non disponible
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