The Service Quality Gap Analysis: A Study on Selected Hospitals in Hyderabad - Couverture souple

Chunduri, H K S Kumar; Talluru, Sreenivas

 
9783659276866: The Service Quality Gap Analysis: A Study on Selected Hospitals in Hyderabad
Couverture souple
ISBN 10 : 3659276863 ISBN 13 : 9783659276866
Editeur : LAP LAMBERT Academic Publishing, 2013

Synopsis

Healthcare management today is very different from what it was a decade ago. The increase in competition coupled with the complexity of patients’ perception of service quality makes it difficult for healthcare companies to deliver services that meet customer satisfaction. In this context, the ability for a company to accurately interpret patients’ needs become imperative for sustainability and success! This study attempts to bridge this gap by providing a framework that will enable a company to better access patients’ and internal stakeholders’ perception with greater accuracy and consequently deliver services that meet patients’ requirement. The academicians can certainly consider the book for a basic understanding of how the five service quality dimensions work in a healthcare setup. The patients’ perspectives and the hospital staff perspectives were carefully handled in depicting the flow of information from one chapter to another. The fine element of measuring the service quality was well explained and used effectively to compare the selected hospitals.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Healthcare management today is very different from what it was a decade ago. The increase in competition coupled with the complexity of patients’ perception of service quality makes it difficult for healthcare companies to deliver services that meet customer satisfaction. In this context, the ability for a company to accurately interpret patients’ needs become imperative for sustainability and success! This study attempts to bridge this gap by providing a framework that will enable a company to better access patients’ and internal stakeholders’ perception with greater accuracy and consequently deliver services that meet patients’ requirement. The academicians can certainly consider the book for a basic understanding of how the five service quality dimensions work in a healthcare setup. The patients’ perspectives and the hospital staff perspectives were carefully handled in depicting the flow of information from one chapter to another. The fine element of measuring the service quality was well explained and used effectively to compare the selected hospitals.

Biographie de l'auteur

Dr. H.K.S. Kumar Chunduri, Associate Director, ASA, Indian School of Business (ISB) gained around 15 years of Teaching & Academic Administration in Management in India and abroad. Dr. Talluru Sreenivas, Professor, Dept of Bus Admn, Yogi Vemana University, Kadapa, AP put in around 18 years of Service in Teaching & research in Management Discipline.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2013
Langue
anglais
ISBN 10 
3659276863
ISBN 13 
9783659276866
Reliure
Broché
Nombre de pages
620
Coordonnées du fabricant
non disponible
Personne responsable
KreGa Onlinehandel GmbH
4950000000000
info@krega-onlinehandel.de

Birkenweg 31
Brakel
33034
Allemagne