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Patient Perception about Service Quality in Public & Private Hospitals: Comparison of Service Quality between Public and Private Hospitals in Pakistan - Couverture souple

Irfan, Syed Muhammad

 
9783659283345: Patient Perception about Service Quality in Public & Private Hospitals: Comparison of Service Quality between Public and Private Hospitals in Pakistan
Couverture souple
ISBN 10 : 3659283347 ISBN 13 : 9783659283345
Editeur : LAP LAMBERT Academic Publishing, 2012

Synopsis

Healthcare sector of a country needs special attentions from the government as quality of healthcare provides hope and relief to the patients and their dependents. It also helps to maintain a healthy human capital that contributes in the development of the country. Now quality has become an icon for customers while availing any services or buying a product and it is also a strategic advantage for the organizations to gain success and remain competitive in the market by delivering superior quality of services or products based on customer requirements. The objective of this study is to compare the quality of healthcare services delivered by the public and private hospitals to gain patient satisfaction in Pakistan.

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Présentation de l'éditeur

Healthcare sector of a country needs special attentions from the government as quality of healthcare provides hope and relief to the patients and their dependents. It also helps to maintain a healthy human capital that contributes in the development of the country. Now quality has become an icon for customers while availing any services or buying a product and it is also a strategic advantage for the organizations to gain success and remain competitive in the market by delivering superior quality of services or products based on customer requirements. The objective of this study is to compare the quality of healthcare services delivered by the public and private hospitals to gain patient satisfaction in Pakistan.

Biographie de l'auteur

I, Syed Muhammad Irfan working as Assistant Professor at COMSATS, Institute of Information Technology, Lahore, Pakistan, since 2002. I did Masters in Mathematics MS in Total Quality Management (TQM) from Institute of Quality and Technology Management University of the Punjab, Lahore,Pakistan. I am a PhD student at University of Sains Malaysia.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2012
Langue
anglais
ISBN 10 
3659283347
ISBN 13 
9783659283345
Reliure
Broché
Nombre de pages
136
Coordonnées du fabricant
non disponible
Personne responsable
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