Effectiveness of TQM Parameters In Manufacturing & Service Industries: A Survey In North India - Couverture souple

Mittal, Deepak

 
9783659360459: Effectiveness of TQM Parameters In Manufacturing & Service Industries: A Survey In North India
Couverture souple
ISBN 10 : 3659360457 ISBN 13 : 9783659360459
Editeur : LAP LAMBERT Academic Publishing, 2013

Synopsis

Total Quality Management is an integrative management Philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations. There are many differences in manufacturing and service industries. The purpose of this study is to understand concept of TQM in both industry sectors and to identify the significant differences (if any) in TQM practices in Northern India Service and Manufacturing organisations. The questions are grouped in to seven factors such as customer focus, continuous improvement, Team work and involvement, Top management commitment and recognition, training and development, communication in company, measurement and feedback.

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Présentation de l'éditeur

Total Quality Management is an integrative management Philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations. There are many differences in manufacturing and service industries. The purpose of this study is to understand concept of TQM in both industry sectors and to identify the significant differences (if any) in TQM practices in Northern India Service and Manufacturing organisations. The questions are grouped in to seven factors such as customer focus, continuous improvement, Team work and involvement, Top management commitment and recognition, training and development, communication in company, measurement and feedback.

Biographie de l'auteur

Er. Deepak Mittalis an Assistant Professor in Department of Mechanical Engineering at Kurukshetra Institute of Technology & Management, Kurukshetra

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2013
Langue
anglais
ISBN 10 
3659360457
ISBN 13 
9783659360459
Reliure
Broché
Nombre de pages
84
Coordonnées du fabricant
non disponible
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