Articles liés à Analysis of Service Quality Using Servqual Model

Analysis of Service Quality Using Servqual Model - Couverture souple

Kumar, Ashok

 
9783659405235: Analysis of Service Quality Using Servqual Model
Couverture souple
ISBN 10 : 365940523X ISBN 13 : 9783659405235
Editeur : LAP LAMBERT Academic Publishing, 2013

Synopsis

This book is helpful for youngsters to find out the quality of the institutions of any field with the help of the servqual model. Nowadays servqual model is used as a worldwide research tool. For the analysis of the service quality servqual model used as an important tool. Servqual model was originally measured on 10 aspect of service quality. Servqual was developed in the mid-1980's by Zeithaml Parasuraman & Berry..

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Ashok Kumar is a student of MBA Finance in YMCA University of Science & Technology, Faridabad. He has published several research papers in the field of Finance, till the completion of his MBA. He is the only student in his class who has involved in research activities. He wants to be a professor.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2013
Langue
anglais
ISBN 10 
365940523X
ISBN 13 
9783659405235
Reliure
Broché
Nombre de pages
88
Coordonnées du fabricant
non disponible
Personne responsable
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