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ITIL: A Decision & Implementation Strategy for US Government Agencies - Couverture souple

Acton, Michael

 
9783659436772: ITIL: A Decision & Implementation Strategy for US Government Agencies
Couverture souple
ISBN 10 : 3659436771 ISBN 13 : 9783659436772
Editeur : LAP LAMBERT Academic Publishing, 2013

Synopsis

Information Technology Infrastructure Library (ITIL) V3 is made up of a collection of “best practices” found across the range of IT services. Applicable ITIL implementation guidance is lacking; particularly for the U. S. government agency which is faced with the task of providing the same mission and services with less financial resources. ITIL can leverage some efficiency and costs savings for the government agency, if a methodology to implement can be found. This book will describe in some detail the history and processes of ITIL V3 with a methodology for implementation particularly applicable to the government agency. This methodology will explore the relevance of the phased approach to implementation and the exploration of the critical tasks performed by the agency employees aligned to the ITIL processes to reach an implementation decision state. The end result is the ability of agency leadership to make a more informed decision on which ITIL process(s) will provide the greatest benefit to the government agency when implemented into current business practices.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Information Technology Infrastructure Library (ITIL) V3 is made up of a collection of “best practices” found across the range of IT services. Applicable ITIL implementation guidance is lacking; particularly for the U. S. government agency which is faced with the task of providing the same mission and services with less financial resources. ITIL can leverage some efficiency and costs savings for the government agency, if a methodology to implement can be found. This book will describe in some detail the history and processes of ITIL V3 with a methodology for implementation particularly applicable to the government agency. This methodology will explore the relevance of the phased approach to implementation and the exploration of the critical tasks performed by the agency employees aligned to the ITIL processes to reach an implementation decision state. The end result is the ability of agency leadership to make a more informed decision on which ITIL process(s) will provide the greatest benefit to the government agency when implemented into current business practices.

Biographie de l'auteur

Dr. Michael C. Acton, DBA: Studied Business Administration at California Intercontinental University. Network Operations Manager for General Dynamics Information Technology, Washington, D.C. ITIL Expert and Project Management Professional (PMP).

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2013
Langue
anglais
ISBN 10 
3659436771
ISBN 13 
9783659436772
Reliure
Broché
Nombre de pages
120
Coordonnées du fabricant
non disponible
Personne responsable
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