The Impacts of ISO9001:2008 Implementation on Employees job satisfaction - Couverture souple

Tekle, Elias Bekele

 
9783659456589: The Impacts of ISO9001:2008 Implementation on Employees job satisfaction
Couverture souple
ISBN 10 : 3659456586 ISBN 13 : 9783659456589
Editeur : LAP LAMBERT Academic Publishing, 2013

Synopsis

In recent years, ISO 9000 has gained significant acceptance in many organizations in Ethiopia. Most of these organizations believe that ISO 9000 can assist them in surviving the unstable business environment and achieving competitive advantage over their competitors. The main motive behind this adoption is that the quality has become increasingly central features that the customers value. Customers are now more aware and looking for quality products and services than they were in previous years. Satisfaction is the focal point for the shift in their behavior. Because of this, some companies use ISO 9000 certification as a way to show their customers that they are quality concern and looking forward to providing only quality products or services (Othman, 2001). ISO 9000 involves adjustment to the organizations. When change is on a large scale, and involves many individuals and divisions, there are problems (Harvey and Brown, 1996; Ferguson & Cheyne, 1995). Employees are assigned with different job and with increased workload and paperwork, change in working environment, change

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Présentation de l'éditeur

In recent years, ISO 9000 has gained significant acceptance in many organizations in Ethiopia. Most of these organizations believe that ISO 9000 can assist them in surviving the unstable business environment and achieving competitive advantage over their competitors. The main motive behind this adoption is that the quality has become increasingly central features that the customers value. Customers are now more aware and looking for quality products and services than they were in previous years. Satisfaction is the focal point for the shift in their behavior. Because of this, some companies use ISO 9000 certification as a way to show their customers that they are quality concern and looking forward to providing only quality products or services (Othman, 2001). ISO 9000 involves adjustment to the organizations. When change is on a large scale, and involves many individuals and divisions, there are problems (Harvey and Brown, 1996; Ferguson & Cheyne, 1995). Employees are assigned with different job and with increased workload and paperwork, change in working environment, change

Biographie de l'auteur

Mr. Elias has more than 4 years of a University teaching experience in the field of Business administration and Management.He is currently working as a lecturer in the Department of Management, Business and Economics College, Jimma University.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2013
Langue
anglais
ISBN 10 
3659456586
ISBN 13 
9783659456589
Reliure
Broché
Nombre de pages
108
Coordonnées du fabricant
non disponible
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