Performance Management and Measurement in Public Organisations - Couverture souple

Mensah William; Babu George

Couverture souple

ISBN 10 : 3659630373 ISBN 13 : 9783659630378

Editeur : LAP Lambert Academic Publishing, 2015

Synopsis

It was researched using qualitative methods, applying the Action Research design. The research identified that primarily using financial performance management and measurement systems, without using non-financial measures is not optimum performance.This approach misses the benefits of the non-financial system, consisting of the financial systems, customer, internal business processes, and learning and growth perspectives. Organisations operating with a view of delivering monetary value for its stakeholders by using only financial measurements, cannot deliver the relevant satisfaction for shareholders, customers, or fully satisfy the employees. The researcher recommends a comprehensive and integrated performance management system, combining the Balanced Scorecard (BSC) and the Performance Management for Turbulent Environment (PM4TE) approaches. The benefits of this approach would ensure that Public Sector organisations in Ghana would have a versatile and holistic standard of performance management.

Détails de l'édition

• Éditeur: LAP Lambert Academic Publishing
• Date d'édition: 2015
• Langue: anglais
• ISBN 10: 3659630373
• ISBN 13: 9783659630378
• Reliure: Broché
• Nombre de pages: 160
• Coordonnées du fabricant: non disponible
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