Articles liés à Building Hotel KPIs: A Case Study of the F&B Department

Building Hotel KPIs: A Case Study of the F&B Department - Couverture souple

Gligore, Sorin

 
9783659851254: Building Hotel KPIs: A Case Study of the F&B Department
Couverture souple
ISBN 10 : 3659851256 ISBN 13 : 9783659851254
Editeur : LAP LAMBERT Academic Publishing, 2016

Synopsis

In order to thrive in the spinning- fast shifting context of today’s marketplace there is an ever growing need to focus on performance, developing any edge that would lead to competitive advantages and outsmart the competition. The purpose of this work is to analyse the construction process of a performance management system tailored to fit the needs of a high-end hotel group, the focal point being represented by the development of key performance indicators. The study researches the relevant literature and employs the qualitative analysis through the use of semi-structured interviews with the management team as methodology. Presented here is a snapshot into the service side of one of the hotel group's F&B departments. The KPI design process presented is the incipient stage of a workable performance management system built on a functional framework and inherent weighing method. A step by step approach to the making of KPIs is outlined and the end product revealed, giving decision makers an empirical model for consideration.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

In order to thrive in the spinning- fast shifting context of today’s marketplace there is an ever growing need to focus on performance, developing any edge that would lead to competitive advantages and outsmart the competition. The purpose of this work is to analyse the construction process of a performance management system tailored to fit the needs of a high-end hotel group, the focal point being represented by the development of key performance indicators. The study researches the relevant literature and employs the qualitative analysis through the use of semi-structured interviews with the management team as methodology. Presented here is a snapshot into the service side of one of the hotel group's F&B departments. The KPI design process presented is the incipient stage of a workable performance management system built on a functional framework and inherent weighing method. A step by step approach to the making of KPIs is outlined and the end product revealed, giving decision makers an empirical model for consideration.

Biographie de l'auteur

Sorin is a serial Entrepreneur, owns brands in the Real Estates, Advertising and Fitness industries, and is a guest speaker on Sales and Negotiation for academic business programs in Bangkok. His MBA in Tourism and Hotel Management allowed him to act as KPI Project Manager within a high-end hotel group.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2016
Langue
anglais
ISBN 10 
3659851256
ISBN 13 
9783659851254
Reliure
Broché
Nombre de pages
120
Coordonnées du fabricant
non disponible
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