Measuring Service Quality and Students' Satisfaction: Quality Management - Couverture souple

Sorsa, Gebre

 
9783659869853: Measuring Service Quality and Students' Satisfaction: Quality Management
Couverture souple
ISBN 10 : 3659869856 ISBN 13 : 9783659869853
Editeur : LAP LAMBERT Academic Publishing, 2016

Synopsis

This book is written out to measure service quality and students’ satisfaction based on the study carried in the area of quality management. The objectives of the book are to show the extent of students’ expectation and students’ perceptions, the important parameters that determine service quality, see the relationship between service quality dimensions and students satisfaction . Finally the book shows that the extent of students’ perceptions is lower than their expectation, service quality dimensions are positively correlated with students’ satisfaction and reliability is main factor that affected students’ satisfaction following with assurance, tangibility, responsiveness and empathy. Therefore the it is necessary to work hard to improve its service quality level in university since its main goal is to serve students’.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2016
Langue
anglais
ISBN 10 
3659869856
ISBN 13 
9783659869853
Reliure
Broché
Nombre de pages
60
Coordonnées du fabricant
non disponible
Personne responsable
KreGa Onlinehandel GmbH
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info@krega-onlinehandel.de

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