A Study on the model of Service Quality GAP - Couverture souple

Muthukumar, P.S.Rajeswari; Santhosh Kumar, Samson

 
9783659913877: A Study on the model of Service Quality GAP
Couverture souple
ISBN 10 : 3659913871 ISBN 13 : 9783659913877
Editeur : LAP LAMBERT Academic Publishing, 2018

Synopsis

Servqual model for hotels and mainly to highlight service quality gap.Evolution of economies worldwide highlights the fact that the service sector is growing faster than any other sectors. In contrary, the productivity and consequently the quality of this sector seems to be declining. Therefore, designing quality service is considered as a major challenge in service organizations. This study attempts to identify the level of customer’s satisfaction in hotels of Vellore District and particularly of Vellore city, India. The SERVQUAL model is applied to measure customer satisfaction in the hotel industry.

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Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2018
Langue
anglais
ISBN 10 
3659913871
ISBN 13 
9783659913877
Reliure
Broché
Nombre de pages
64
Coordonnées du fabricant
non disponible
Personne responsable
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