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Change Management: Design & Implementation of Change Management Processes - Couverture souple

Rehl, Rabea

 
9783836479615: Change Management: Design & Implementation of Change Management Processes
Couverture souple
ISBN 10 : 3836479613 ISBN 13 : 9783836479615
Editeur : VDM Verlag Dr. Müller, 2008

Synopsis

Due to the growing complexity in the Information Technology (IT) area, many companies are required to use a structured and organized procedure in the IT service management to remain competitive in business. There are already many organizations that provide standardized methods and processes. The first part of this book covers the basics. The author Rabea Rehl introduces IT service management and gives an insight into the different process models. Thereby she focuses on the Change Management and compares the different models with each other. In the second part of this book Rabea Rehl describes the design of a sample process model and how it was implemented into the browser-based software BMC Service Desk Express.This book addresses to all companies and IT managers who are planning to implement or to inform oneself of IT related Change Management.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Due to the growing complexity in the Information Technology (IT) area, many companies are required to use a structured and organized procedure in the IT service management to remain competitive in business. There are already many organizations that provide standardized methods and processes. The first part of this book covers the basics. The author Rabea Rehl introduces IT service management and gives an insight into the different process models. Thereby she focuses on the Change Management and compares the different models with each other. In the second part of this book Rabea Rehl describes the design of a sample process model and how it was implemented into the browser-based software BMC Service Desk Express.This book addresses to all companies and IT managers who are planning to implement or to inform oneself of IT related Change Management.

Biographie de l'auteur

Rabea Rehl, B.SC.: Course of Studies: Computer Science at Stuttgart University of Applied Science.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
VDM Verlag Dr. Müller
Date d'édition
2008
Langue
anglais
ISBN 10 
3836479613
ISBN 13 
9783836479615
Reliure
Broché
Nombre de pages
56
Coordonnées du fabricant
non disponible
Personne responsable
non disponible