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Facilitating Interaction: A Case Study on the Role of the Reference Librarian in Online Learning Environments - Couverture souple

J. Doherty, John

 
9783836498692: Facilitating Interaction: A Case Study on the Role of the Reference Librarian in Online Learning Environments
Couverture souple
ISBN 10 : 3836498693 ISBN 13 : 9783836498692
Editeur : VDM Verlag Dr. Müller, 2008

Synopsis

Libraries and librarians have been exploring the potential of using online environments to deliver their services. Email has been around for quite some time, but in the last few years there has been an explosion of virtual reference services using chat and SMS. This book is a case study of one virtual reference service, in which the librarian participants help paint a picture of what it means to work with their users online. A process of working on digital reference services is suggested in which librarians evaluate online questions, conduct some preliminary work on the question, answer it, and then provide suggestions to help the user further. The study suggests that in addition to their traditional roles as customer service oriented professionals and teachers, librarians in online learning environments become neutral facilitators of learning interactions.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Libraries and librarians have been exploring the potential of using online environments to deliver their services. Email has been around for quite some time, but in the last few years there has been an explosion of virtual reference services using chat and SMS. This book is a case study of one virtual reference service, in which the librarian participants help paint a picture of what it means to work with their users online. A process of working on digital reference services is suggested in which librarians evaluate online questions, conduct some preliminary work on the question, answer it, and then provide suggestions to help the user further. The study suggests that in addition to their traditional roles as customer service oriented professionals and teachers, librarians in online learning environments become neutral facilitators of learning interactions.

Biographie de l'auteur

Dr. John J. Doherty has read Arthurian Literature (University of Wales), Library Science (University of Arizona), and Curriculum and Instruction (Northern Arizona University, NAU). A former reference librarian, he is currently a part time instructor in Honors and Library Science at NAU and an Instructional Designer at the NAU e-Learning Center.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
VDM Verlag Dr. Müller
Date d'édition
2008
Langue
anglais
ISBN 10 
3836498693
ISBN 13 
9783836498692
Reliure
Broché
Nombre de pages
160
Coordonnées du fabricant
non disponible
Personne responsable
non disponible