Understanding The Use of Technology-Based Self Service: The Consumers? Point of View - Couverture souple

Habibi, Salar

 
9783838311685: Understanding The Use of Technology-Based Self Service: The Consumers? Point of View
Couverture souple
ISBN 10 : 383831168X ISBN 13 : 9783838311685
Editeur : LAP Lambert Academic Publishing, 2009

Synopsis

The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer consumers round-the-clock access to services, including during emergencies. These kinds of new services are known as Technology-Based Self-service delivery(TBSS). TBSS delivery is classified into two category of services which are on-site (at firm?s site) and off-site service (at customer's home/place); also the customer?s interaction with the technology can be either direct or indirect. This book will focus on the on-site TBSS with direct interaction between the customer and technology. The book attempts to investigate and analyze the factors that influence intention to adopt technology-based self service from the consumers? point of view.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer consumers round-the-clock access to services, including during emergencies. These kinds of new services are known as Technology-Based Self-service delivery(TBSS). TBSS delivery is classified into two category of services which are on-site (at firm?s site) and off-site service (at customer's home/place); also the customer?s interaction with the technology can be either direct or indirect. This book will focus on the on-site TBSS with direct interaction between the customer and technology. The book attempts to investigate and analyze the factors that influence intention to adopt technology-based self service from the consumers? point of view.

Biographie de l'auteur

Salar Habibi studied Master of Science in Marketing and e-Commerce, the joint program by Lulea University of Technology, Sweden and Tarbiat Modares University, Iran. His research interests include Technology-Based Self Service, Service Marketing, e-Commerce, CRM, BPR and Information Systems. He currently works as consultant in several companies.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP Lambert Academic Publishing
Date d'édition
2009
Langue
anglais
ISBN 10 
383831168X
ISBN 13 
9783838311685
Reliure
Broché
Nombre de pages
136
Coordonnées du fabricant
non disponible
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