Bringing Citizens Back In:: Public Sector Reform, Service Delivery Performance, and Citizen Accountability in an Indian State - Couverture souple

Caseley, Jonathan

 
9783838343327: Bringing Citizens Back In:: Public Sector Reform, Service Delivery Performance, and Citizen Accountability in an Indian State
Couverture souple
ISBN 10 : 3838343328 ISBN 13 : 9783838343327
Editeur : LAP LAMBERT Academic Publishing, 2010

Synopsis

In recent years there has been considerable research and development practice attention focused on the role of citizens in demanding accountability from public sector organisations in developing countries. Yet, limited attention has been paid to explaining exactly how citizen "voice"/demand for accountability can led to measurable improvements in service delivery performance in these organisations. The following book addresses this gap through examining two public sector organisations in Andhra Pradesh State, Southern India ? the Hyderabad Metropolitan Water Supply and Sewerage Board (Metro Water) and Department of Registration and Stamps ? which undertook customer-focused, service delivery reforms at the end of the 1990s. An important finding from these cases is that consistent demand for accountability from citizens provided new sources of information to senior mangers which they could then use to hold ?front-line? workers to account. A key lesson for service-focused, public sector reform in developing countries, is that transparent, cost-effective, and accessible citizen-based accountability mechanisms can lead to long-term organisational transformation and sustained improvements in service delivery performance.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

In recent years there has been considerable research and development practice attention focused on the role of citizens in demanding accountability from public sector organisations in developing countries. Yet, limited attention has been paid to explaining exactly how citizen "voice"/demand for accountability can led to measurable improvements in service delivery performance in these organisations. The following book addresses this gap through examining two public sector organisations in Andhra Pradesh State, Southern India ? the Hyderabad Metropolitan Water Supply and Sewerage Board (Metro Water) and Department of Registration and Stamps ? which undertook customer-focused, service delivery reforms at the end of the 1990s. An important finding from these cases is that consistent demand for accountability from citizens provided new sources of information to senior mangers which they could then use to hold ?front-line? workers to account. A key lesson for service-focused, public sector reform in developing countries, is that transparent, cost-effective, and accessible citizen-based accountability mechanisms can lead to long-term organisational transformation and sustained improvements in service delivery performance.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2010
Langue
anglais
ISBN 10 
3838343328
ISBN 13 
9783838343327
Reliure
Broché
Nombre de pages
212
Coordonnées du fabricant
non disponible
Personne responsable
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