Articles liés à Call Centre Agents and Class Identity: A Johannesburg...
Synopsis
This book explores the class identity of call centre agents in Johannesburg. My interest in the topic arose from an apparent contradiction. On the one hand, I had read sociological literature that had depicted such people as belonging to a ?service proletariat?. On the other, my experience as a student working in a call centre was that, to the extent that the agents had a class identity, it was as members of the ?middle class?. While there is now a considerable body of literature on call centres, there is relatively little on South Africa, despite that it now has the largest concentration of these workplaces anywhere in the world. Also, research has addressed the question of class, in terms of class position, an outsider?s assessment, rather than as class identity, the agent?s own understanding of their location within a social hierarchy. Moreover, given that call centres are in the forefront of globalisation, which has made possible the reorganisation of labour processes, is it possible that they herald new class identities that tally with a changed class structure? In researching these issues three call centres were studied.
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- ÉditeurLAP Lambert Academic Publishing
- Date d'édition2010
- ISBN 10 3838359267
- ISBN 13 9783838359267
- ReliureBroché
- Langueanglais
- Nombre de pages92
- Coordonnées du fabricantnon disponible
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Call Centre Agents and Class Identity
Edité par
LAP LAMBERT Academic Publishing, 2010
ISBN 10 : 3838359267
ISBN 13 : 9783838359267
Neuf
Couverture souple
Vendeur : moluna, Greven, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Motseke KekeKeke Motseke was born in Welkom, Free State. She is a former student and research associate attached to the South African Research Chair in Social Change, hosted by the University of Johannesburg. Keke is currently wor. N° de réf. du vendeur 5416289
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Call Centre Agents and Class Identity : A Johannesburg Case Study
Edité par
LAP LAMBERT Academic Publishing, 2010
ISBN 10 : 3838359267
ISBN 13 : 9783838359267
Neuf
Taschenbuch
Vendeur : AHA-BUCH GmbH, Einbeck, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Taschenbuch. Etat : Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - This book explores the class identity of call centre agents in Johannesburg. My interest in the topic arose from an apparent contradiction. On the one hand, I had read sociological literature that had depicted such people as belonging to a service proletariat . On the other, my experience as a student working in a call centre was that, to the extent that the agents had a class identity, it was as members of the middle class . While there is now a considerable body of literature on call centres, there is relatively little on South Africa, despite that it now has the largest concentration of these workplaces anywhere in the world. Also, research has addressed the question of class, in terms of class position, an outsider s assessment, rather than as class identity, the agent s own understanding of their location within a social hierarchy. Moreover, given that call centres are in the forefront of globalisation, which has made possible the reorganisation of labour processes, is it possible that they herald new class identities that tally with a changed class structure In researching these issues three call centres were studied. N° de réf. du vendeur 9783838359267
Quantité disponible : 1 disponible(s)
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Call Centre Agents and Class Identity
Edité par
LAP LAMBERT Academic Publishing Apr 2010, 2010
ISBN 10 : 3838359267
ISBN 13 : 9783838359267
Neuf
Taschenbuch
Vendeur : BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Taschenbuch. Etat : Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book explores the class identity of call centre agents in Johannesburg. My interest in the topic arose from an apparent contradiction. On the one hand, I had read sociological literature that had depicted such people as belonging to a service proletariat . On the other, my experience as a student working in a call centre was that, to the extent that the agents had a class identity, it was as members of the middle class . While there is now a considerable body of literature on call centres, there is relatively little on South Africa, despite that it now has the largest concentration of these workplaces anywhere in the world. Also, research has addressed the question of class, in terms of class position, an outsider s assessment, rather than as class identity, the agent s own understanding of their location within a social hierarchy. Moreover, given that call centres are in the forefront of globalisation, which has made possible the reorganisation of labour processes, is it possible that they herald new class identities that tally with a changed class structure In researching these issues three call centres were studied. 92 pp. Englisch. N° de réf. du vendeur 9783838359267
Quantité disponible : 2 disponible(s)
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Call Centre Agents and Class Identity
Edité par
LAP LAMBERT Academic Publishing Apr 2010, 2010
ISBN 10 : 3838359267
ISBN 13 : 9783838359267
Neuf
Taschenbuch
Vendeur : buchversandmimpf2000, Emtmannsberg, BAYE, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Taschenbuch. Etat : Neu. Neuware -This book explores the class identity of call centre agents in Johannesburg. My interest in the topic arose from an apparent contradiction. On the one hand, I had read sociological literature that had depicted such people as belonging to a ¿service proletariat''. On the other, my experience as a student working in a call centre was that, to the extent that the agents had a class identity, it was as members of the ¿middle class''. While there is now a considerable body of literature on call centres, there is relatively little on South Africa, despite that it now has the largest concentration of these workplaces anywhere in the world. Also, research has addressed the question of class, in terms of class position, an outsider''s assessment, rather than as class identity, the agent''s own understanding of their location within a social hierarchy. Moreover, given that call centres are in the forefront of globalisation, which has made possible the reorganisation of labour processes, is it possible that they herald new class identities that tally with a changed class structure In researching these issues three call centres were studied.Books on Demand GmbH, Überseering 33, 22297 Hamburg 92 pp. Englisch. N° de réf. du vendeur 9783838359267
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Call Centre Agents and Class Identity: A Johannesburg Case Study
Edité par
LAP Lambert Academic Publishing, 2010
ISBN 10 : 3838359267
ISBN 13 : 9783838359267
Ancien ou d'occasion
paperback
Vendeur : Mispah books, Redhill, SURRE, Royaume-Uni
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paperback. Etat : Like New. Like New. book. N° de réf. du vendeur ERICA80038383592676
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