Business Process Management: Need for Business Process Management and its Implications on Employees and Management - Couverture souple

Thakur, Aatish

 
9783838399188: Business Process Management: Need for Business Process Management and its Implications on Employees and Management
Couverture souple
ISBN 10 : 3838399188 ISBN 13 : 9783838399188
Editeur : LAP LAMBERT Academic Publishing, 2010

Synopsis

Due to increasing competition in this complex business world , quality and customer service becomes a vital element. Achieving cost-efficiency through strict governing practices has become important for survival. It calls for the need to align all the processes with the vision and objectives of the organization. For achieving objectives it is essential to record, evaluate and control performance making introduction of monitoring for quality and control for achieving service levels. It is the presence, efficiency and effectiveness of these processes that enable organizations to reach and exceed their goals while differentiating them within a fiercely competitive market. It is imperative to identify the reasons to assess the implications of implementation of such systems [Business Process Management System] on employees and the management. However,it is crucial to take into consideration the impact deployment will have on the employees. This book is an attempt to study the implications of business process management system in a strategic business unit of a customer relationship management firm.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Due to increasing competition in this complex business world , quality and customer service becomes a vital element. Achieving cost-efficiency through strict governing practices has become important for survival. It calls for the need to align all the processes with the vision and objectives of the organization. For achieving objectives it is essential to record, evaluate and control performance making introduction of monitoring for quality and control for achieving service levels. It is the presence, efficiency and effectiveness of these processes that enable organizations to reach and exceed their goals while differentiating them within a fiercely competitive market. It is imperative to identify the reasons to assess the implications of implementation of such systems [Business Process Management System] on employees and the management. However,it is crucial to take into consideration the impact deployment will have on the employees. This book is an attempt to study the implications of business process management system in a strategic business unit of a customer relationship management firm.

Biographie de l'auteur

Aatish R. Thakur, MBA: International Business Strategy and Marketing from Glasgow Caledonian University. Marketing Professional with extensive experience managing and motivating large teams through significant change, within world class International companies, eleven years of management experience. Managing Director of Artz Inc.,UK.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2010
Langue
anglais
ISBN 10 
3838399188
ISBN 13 
9783838399188
Reliure
Broché
Nombre de pages
76
Coordonnées du fabricant
non disponible
Personne responsable
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