e-Governance, Service Delivery and Customer Satisfaction: Lessons for Developing Countries - Couverture souple

Naz, Rafia; Singh, Gurmeet; Raghuvar Dutt, Pathak

 
9783843355209: e-Governance, Service Delivery and Customer Satisfaction: Lessons for Developing Countries
Couverture souple
ISBN 10 : 3843355207 ISBN 13 : 9783843355209
Editeur : LAP Lambert Academic Publishing, 2010

Synopsis

Today customers/citizens of any nation want effective, efficient and equitable services. The global problem is one where Public service delivery is in a state of dilemma and service quality appears to be deteriorating. With this, customers/citizens are demanding an answer. In Pacific island countries (Fiji, Solomons and PNG) the area of public service delivery and service quality in particular appears to have received fairly modest attention. The main objectives of this book are to get deeper understanding of the public service dilemma and understand the relationships between quality of services and how this impacts the citizen's satisfaction level.

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À propos des auteurs

RAFIA NAZ is a faculty at the School of Management and Public Administration, The University of The South Pacific, Fiji. GURMEET SINGH is Associate Dean Research and Graduate Affairs, FBE, The University of The South Pacific, Fiji. R.D.PATHAK is Acting Head, Graduate School of Business, FBE, The University of The South Pacific, Fiji.

RAFIA NAZ is a faculty at the School of Management and Public Administration, The University of The South Pacific, Fiji. GURMEET SINGH is Associate Dean Research and Graduate Affairs, FBE, The University of The South Pacific, Fiji. R.D.PATHAK is Acting Head, Graduate School of Business, FBE, The University of The South Pacific, Fiji.

RAFIA NAZ is a faculty at the School of Management and Public Administration, The University of The South Pacific, Fiji. GURMEET SINGH is Associate Dean Research and Graduate Affairs, FBE, The University of The South Pacific, Fiji. R.D.PATHAK is Acting Head, Graduate School of Business, FBE, The University of The South Pacific, Fiji.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP Lambert Academic Publishing
Date d'édition
2010
Langue
anglais
ISBN 10 
3843355207
ISBN 13 
9783843355209
Reliure
Broché
Nombre de pages
428
Coordonnées du fabricant
non disponible
Personne responsable
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