Emotional Intelligence: & Organization Citizenship Behaviour (OCB) - Couverture souple

Ali, Anees Janee; M. Eljadi, Ahmed; S., Mahiswaran

 
9783843385183: Emotional Intelligence: & Organization Citizenship Behaviour (OCB)
Couverture souple
ISBN 10 : 3843385181 ISBN 13 : 9783843385183
Editeur : LAP LAMBERT Academic Publishing, 2011

Synopsis

The present study was designed to examine the relationship between emotional intelligence's dimensions of employees working in service companies located in Penang and their organizational citizenship behaviors as perceived by their current supervisors in organization and to examine whether job control moderates the relationship between emotional intelligence's dimensions and organizational citizenship behavior's dimensions. Hypotheses were tested with 104 respondents received from 2 organizations. Results indicated that the appraisal, expression, and regulation of emotions in oneself is the most important dimension for all OCB's dimension except for conscientiousness, it was found that the appraisal, expression, and regulation of emotions in others is the most important dimension. Also, it was found that job control only moderated the relationship between emotional intelligence's dimensions and helping behavior dimension. Implications and limitations are also discussed and recommendations are provided for future research.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

The present study was designed to examine the relationship between emotional intelligence's dimensions of employees working in service companies located in Penang and their organizational citizenship behaviors as perceived by their current supervisors in organization and to examine whether job control moderates the relationship between emotional intelligence's dimensions and organizational citizenship behavior's dimensions. Hypotheses were tested with 104 respondents received from 2 organizations. Results indicated that the appraisal, expression, and regulation of emotions in oneself is the most important dimension for all OCB's dimension except for conscientiousness, it was found that the appraisal, expression, and regulation of emotions in others is the most important dimension. Also, it was found that job control only moderated the relationship between emotional intelligence's dimensions and helping behavior dimension. Implications and limitations are also discussed and recommendations are provided for future research.

Biographie de l'auteur

Anees Janee Ali (aneesali15@yahoo.com), PhD is a lecturer at School of Management, Universiti Sains Malaysia. Mahazir Ismail, is a lecturer at UiTM, Merbuk, Kedah. Awang-Rozaimie Awang-Shuib is writing his PhD thesis at USM.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2011
Langue
anglais
ISBN 10 
3843385181
ISBN 13 
9783843385183
Reliure
Broché
Nombre de pages
160
Coordonnées du fabricant
non disponible
Personne responsable
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