The feasibility of setting up Information Technology-enabled Services: A case of Zimbabwe - Couverture souple

Tsokota, Theo

 
9783843391252: The feasibility of setting up Information Technology-enabled Services: A case of Zimbabwe
Couverture souple
ISBN 10 : 3843391254 ISBN 13 : 9783843391252
Editeur : LAP LAMBERT Academic Publishing, 2011

Synopsis

The study was aimed at assessing the feasibility of setting a ITES/BPO proving hub in Zimbabwe as the 21St Century is being driven by advancement in trade in services which is making Information Technology a crucial aspect of development. The a multiple case study involving countries that have successfully exploited the opportunities provided ITES outsourcing were used. The study revealed that Zimbabwe has a strong human resources base which is both inside and outside the country and has a competitive advantage in terms of strategic location, and compares very well with other outsourcing destinations in terms of basic elements for the ITES/BPO outsourcing industry. However the country does not have a clear, well coordinated enabling policy environment to support ICT development and diffusion. Zimbabwe has basic infrastructure which is not fully developed to maximally exploit the opportunities provided.

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Présentation de l'éditeur

The study was aimed at assessing the feasibility of setting a ITES/BPO proving hub in Zimbabwe as the 21St Century is being driven by advancement in trade in services which is making Information Technology a crucial aspect of development. The a multiple case study involving countries that have successfully exploited the opportunities provided ITES outsourcing were used. The study revealed that Zimbabwe has a strong human resources base which is both inside and outside the country and has a competitive advantage in terms of strategic location, and compares very well with other outsourcing destinations in terms of basic elements for the ITES/BPO outsourcing industry. However the country does not have a clear, well coordinated enabling policy environment to support ICT development and diffusion. Zimbabwe has basic infrastructure which is not fully developed to maximally exploit the opportunities provided.

Biographie de l'auteur

Theo Tsokota graduated from Maastricht School of Management with MBA Management Information Systems in 2009.He obtained a Bsc. Honours in Information Systems from the Midlands State University Zimbabwe, where he is currently lecturing.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2011
Langue
anglais
ISBN 10 
3843391254
ISBN 13 
9783843391252
Reliure
Broché
Nombre de pages
120
Coordonnées du fabricant
non disponible
Personne responsable
KreGa Onlinehandel GmbH
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