New approach about project management of complex information systems: Evaluation And Control In Project Management - Couverture souple

Carstea, Claudia-Georgeta

 
9783844309546: New approach about project management of complex information systems: Evaluation And Control In Project Management
Couverture souple
ISBN 10 : 3844309543 ISBN 13 : 9783844309546
Editeur : LAP LAMBERT Academic Publishing, 2011

Synopsis

The evaluation of the assistance and support activity is based upon the defining processes of the levels of service, the leading of the service team, the performance management, of offering a continuous service, the security of the system, the identification of the costs for assistance and support, the teaching and training of the users, the assistance and advise of the clients, the configuration management, the organization of the problems and incidents that might appear, the data , facilities and operation management( addition, accuracy, validation, upgrading and stocking).

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Présentation de l'éditeur

The evaluation of the assistance and support activity is based upon the defining processes of the levels of service, the leading of the service team, the performance management, of offering a continuous service, the security of the system, the identification of the costs for assistance and support, the teaching and training of the users, the assistance and advise of the clients, the configuration management, the organization of the problems and incidents that might appear, the data , facilities and operation management( addition, accuracy, validation, upgrading and stocking).

Biographie de l'auteur

Claudia-Georgeta Carstea is Associate Professor in Databases and MIS at ?George Baritiu? University,Romania. Ph.D. in Cybernetics, Statistics and Economic Informatics. She is Dean and Head of ECDL Department. Assoc.Prof.Dr.Claudia Carstea has authored and co-authored 147 scientific publications in books, journals, and conference proceedings.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2011
Langue
anglais
ISBN 10 
3844309543
ISBN 13 
9783844309546
Reliure
Broché
Nombre de pages
152
Coordonnées du fabricant
non disponible
Personne responsable
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