How to implement ITIL successfully?: What steps are necessary to implement ITIL what factors are critical within implementation process - Couverture souple

Khosravi Sereshki, Hami; Wang, Jingwen

 
9783845476469: How to implement ITIL successfully?: What steps are necessary to implement ITIL what factors are critical within implementation process
Couverture souple
ISBN 10 : 384547646X ISBN 13 : 9783845476469
Editeur : LAP LAMBERT Academic Publishing, 2011

Synopsis

Information Technology Infrastructure Library (ITIL) best practices enhance service level, and decrease operational costs without lowering proficient and agile employees or increasing investment. Of course, ITIL does not provide a step by step practice list to create an IT organization, but provides a framework and list from IT operational processes which has been acquired through myriads of human experiences during years. By using ITIL, organizations can establish a set of practices and processes to increase IT services delivery and support. The purpose of this thesis is to reveal how ITIL should be implemented in an organization in an efficient and effective way to achieve the goal of reducing wastage, cutting costs and increasing customers’ satisfaction. There are many books dealing with the ITIL. But these publications do not prescribe how to adopt, adapt or implement the guidelines as part of a service management strategy; it would seem useful to explore implementation strategies which are employed by organizations when they are using ITIL “best practices”.

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Présentation de l'éditeur

Information Technology Infrastructure Library (ITIL) best practices enhance service level, and decrease operational costs without lowering proficient and agile employees or increasing investment. Of course, ITIL does not provide a step by step practice list to create an IT organization, but provides a framework and list from IT operational processes which has been acquired through myriads of human experiences during years. By using ITIL, organizations can establish a set of practices and processes to increase IT services delivery and support. The purpose of this thesis is to reveal how ITIL should be implemented in an organization in an efficient and effective way to achieve the goal of reducing wastage, cutting costs and increasing customers’ satisfaction. There are many books dealing with the ITIL. But these publications do not prescribe how to adopt, adapt or implement the guidelines as part of a service management strategy; it would seem useful to explore implementation strategies which are employed by organizations when they are using ITIL “best practices”.

Biographie de l'auteur

Hami khosravi Sereshki was born on April 23, 1983, in Tehran. He caught his bachelor's degree in Software Engineering from Tehran Azad university in Iran and Master's degree in Information Technology and Management from Jönköping university in Sweden.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2011
Langue
anglais
ISBN 10 
384547646X
ISBN 13 
9783845476469
Reliure
Broché
Nombre de pages
88
Coordonnées du fabricant
non disponible
Personne responsable
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