Patients' Perceptions as Indicators of Quality of Nursing Services - Couverture souple

Ali, Hala

 
9783846583098: Patients' Perceptions as Indicators of Quality of Nursing Services
Couverture souple
ISBN 10 : 384658309X ISBN 13 : 9783846583098
Editeur : LAP LAMBERT Academic Publishing, 2014

Synopsis

Background: Patients' perception and their expectations of care are valid indicators of quality nursing care and to improve health services in hospitals require to measure their own performance in order to improve upon current system of service delivery. Well-designed health care delivery system can reduce hospitalization, improve quality of life and provide patient satisfaction. Aim: to assess the patients perceptions toward quality of nursing service provided at Al Noor Specialist Hospital. Subject and methods: A descriptive correlation design was used in the present study. Ninety patients admitted to medical, surgical, burn and obstetric wards, they were selected from Al Noor Specialist Hospital. Tool: Consumer Perception of Service Quality Sheet (SERVQUAL) was used to measure both patient expectation and perception of service quality. It consisted of five dimensions as follows tangibility; (assess the appearance of physical facilities and appearance of nurses), reliability; (assess nurses ability to perform the promised service dependably and accurately), responsiveness; (assess nurses willingness to help patients and provide a prompt service), Assurance.

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Présentation de l'éditeur

Background: Patients' perception and their expectations of care are valid indicators of quality nursing care and to improve health services in hospitals require to measure their own performance in order to improve upon current system of service delivery. Well-designed health care delivery system can reduce hospitalization, improve quality of life and provide patient satisfaction. Aim: to assess the patients perceptions toward quality of nursing service provided at Al Noor Specialist Hospital. Subject and methods: A descriptive correlation design was used in the present study. Ninety patients admitted to medical, surgical, burn and obstetric wards, they were selected from Al Noor Specialist Hospital. Tool: Consumer Perception of Service Quality Sheet (SERVQUAL) was used to measure both patient expectation and perception of service quality. It consisted of five dimensions as follows tangibility; (assess the appearance of physical facilities and appearance of nurses), reliability; (assess nurses ability to perform the promised service dependably and accurately), responsiveness; (assess nurses willingness to help patients and provide a prompt service), Assurance.

Biographie de l'auteur

Dr. Hala Yehia Sayed Ali: Assatant Prof., Nursing Administration, Cairo University, Egypt,Makkah Al-Mukaramah,Kingdom Saudi Arabia.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2014
Langue
anglais
ISBN 10 
384658309X
ISBN 13 
9783846583098
Reliure
Broché
Nombre de pages
68
Coordonnées du fabricant
non disponible
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