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Decision Support Systems a Critical Success Factor for IT-Governance: An Application in Financial Sector - Couverture souple

Costa, João

 
9783848440726: Decision Support Systems a Critical Success Factor for IT-Governance: An Application in Financial Sector
Couverture souple
ISBN 10 : 3848440725 ISBN 13 : 9783848440726
Editeur : LAP LAMBERT Academic Publishing, 2012

Synopsis

IT-Governance has a major impact not only on IT management but also and foremost in the Enterprises performance and control. Business uses IT agility, flexibility and innovation to pursue its objectives and to sustain its strategy. However being it more critical to the business, compliance forces IT on the opposite way of predictability, stability and regulations. Adding the current economical environment and the fact that most of the times IT departments are considered cost centres, IT-Governance decisions become more important and critical. This research intends to provide an answer to IT-Governance requirements using Data Driven Decision Support Systems based on dimensional models. To address this research opportunity we have considered IT-Governance research (Peter Weill), best practises (ITIL), Body of Knowledge (PMBOK) and frameworks (COBIT). Key IT-Governance processes (Change Management, Incident Management, Project Development and Service Desk Management) were studied and key process stakeholders were interviewed. Based on the facts gathered, dimensional models (data marts) were modelled and developed to answer to key improvement requirements on each IT-Governance process.

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Présentation de l'éditeur

IT-Governance has a major impact not only on IT management but also and foremost in the Enterprises performance and control. Business uses IT agility, flexibility and innovation to pursue its objectives and to sustain its strategy. However being it more critical to the business, compliance forces IT on the opposite way of predictability, stability and regulations. Adding the current economical environment and the fact that most of the times IT departments are considered cost centres, IT-Governance decisions become more important and critical. This research intends to provide an answer to IT-Governance requirements using Data Driven Decision Support Systems based on dimensional models. To address this research opportunity we have considered IT-Governance research (Peter Weill), best practises (ITIL), Body of Knowledge (PMBOK) and frameworks (COBIT). Key IT-Governance processes (Change Management, Incident Management, Project Development and Service Desk Management) were studied and key process stakeholders were interviewed. Based on the facts gathered, dimensional models (data marts) were modelled and developed to answer to key improvement requirements on each IT-Governance process.

Biographie de l'auteur

Higher Education Teacher and IT Management Specialist. Currently working at the Portuguese Financial Institution that invests the most in IT I've been able to learn and work in many projects related to IT (IT Data Warehouse, IT Business Monitoring, CMMI, IT Project Portfolio Management and IT Balanced Scorecard among others).

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2012
Langue
anglais
ISBN 10 
3848440725
ISBN 13 
9783848440726
Reliure
Broché
Nombre de pages
152
Coordonnées du fabricant
non disponible
Personne responsable
KreGa Onlinehandel GmbH
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