A Guide for Service Professionals + Beilage - Couverture souple

Wilhelm Gutmayer; Johann Stickler; Karl Heinz Gartlgruber

 
9783990626764: A Guide for Service Professionals + Beilage
Couverture souple
ISBN 10 : 3990626760 ISBN 13 : 9783990626764
Editeur : Trauner Verlag

Synopsis

Service: from good to great!

Along with the basic tools of the trade, including properly setting a table, a refined beverage service, and a thorough knowledge of service systems, styles and techniques, a courteous, polite and unobtrusive interaction with customers is essential.

 

It doesn t end there. Excellent recommendations while taking a guest s order, the professional handling of complaints, and understanding and warmth in communicating with foreigners are important as well.

A service professional must also be able to plan, organize and carry out all kinds of events to create a memorable experience for all guests.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Trauner Verlag
Langue
anglais
ISBN 10 
3990626760
ISBN 13 
9783990626764
Reliure
Broché
Numéro d'édition
5
Nombre de pages
248
Coordonnées du fabricant
non disponible
Personne responsable
non disponible