Perceptions of Service Quality and Satisfaction among the Spectators: A Mega-Sport Event: PyeongChang 2018 Olympic Winter Games - Couverture souple

Sivarajah, Gobinath

9786139854431: Perceptions of Service Quality and Satisfaction among the Spectators: A Mega-Sport Event: PyeongChang 2018 Olympic Winter Games

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ISBN 10 : 6139854431 ISBN 13 : 9786139854431

Editeur : LAP LAMBERT Academic Publishing, 2019

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�diteur: LAP LAMBERT Academic Publishing
Date d'�dition: 2019
Langue: anglais
ISBN 10: 6139854431
ISBN 13: 9786139854431
Reliure: Broch�
Nombre de pages: 108
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Perceptions of Service Quality and Satisfaction among the Spectators

Gobinath Sivarajah

Edit� par LAP LAMBERT Academic Publishing Nov 2019, 2019

ISBN 10 : 6139854431 ISBN 13 : 9786139854431

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Taschenbuch. Etat : Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Many sport management scholars have dealt with numerous issues of qualities in various types of sport services. It is essential to identify the determinants of spectators� satisfaction based on their experience to enhance service quality for future events. The XXIII Olympic Winter Games was hosted by Pyeongchang, South Korea in 2018. The purpose of this research was to examine the relationship between service qualities and spectators� satisfaction. A questionnaire was developed based on access, transportation, accommodation, venue, game, augmented service, and interaction qualities. The findings of the study were based on the analysis of a sample of 214. The CFA confirmed that the CFA measurement model fit good (CMIN/DF =1.459, RMSEA = 0.046, TLI = 0.958, CFI = 0.963). SEM also was a good fit for the data (CMIN/DF = 2.003, RMSEA = 0.069, TLI = 0.908, CFI = 0.917). Since this was the very first measurement model for winter mega-sport event, it was named �Win-SERVQUAL� model. This study is limited to the sample being restricted to a single mega Winter Games. The recommendations would suggest further needs, ideas, and knowledge to the organizing committees. 108 pp. Englisch. N� de r�f. du vendeur 9786139854431

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Perceptions of Service Quality and Satisfaction among the Spectators

Sivarajah, Gobinath

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Perceptions of Service Quality and Satisfaction among the Spectators

Sivarajah, Gobinath

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Perceptions of Service Quality and Satisfaction among the Spectators

Gobinath Sivarajah

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Etat : New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Sivarajah GobinathGOBINATH SiGo Sivarajah earned Master of Sport Management from Seoul National University, South Korea with Best Thesis Award and B.Sc. (Hons) in Statistics with First Class from the University of Jaffna, Sri Lanka. N� de r�f. du vendeur 497400411

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Perceptions of Service Quality and Satisfaction among the Spectators

Sivarajah, Gobinath

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Perceptions of Service Quality and Satisfaction among the Spectators

Gobinath Sivarajah

Edit� par LAP LAMBERT Academic Publishing Nov 2019, 2019

ISBN 10 : 6139854431 ISBN 13 : 9786139854431

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Taschenbuch. Etat : Neu. This item is printed on demand - Print on Demand Titel. Neuware -Many sport management scholars have dealt with numerous issues of qualities in various types of sport services. It is essential to identify the determinants of spectators' satisfaction based on their experience to enhance service quality for future events. The XXIII Olympic Winter Games was hosted by Pyeongchang, South Korea in 2018. The purpose of this research was to examine the relationship between service qualities and spectators' satisfaction. A questionnaire was developed based on access, transportation, accommodation, venue, game, augmented service, and interaction qualities. The findings of the study were based on the analysis of a sample of 214. The CFA confirmed that the CFA measurement model fit good (CMIN/DF =1.459, RMSEA = 0.046, TLI = 0.958, CFI = 0.963). SEM also was a good fit for the data (CMIN/DF = 2.003, RMSEA = 0.069, TLI = 0.908, CFI = 0.917). Since this was the very first measurement model for winter mega-sport event, it was named 'Win-SERVQUAL' model. This study is limited to the sample being restricted to a single mega Winter Games. The recommendations would suggest further needs, ideas, and knowledge to the organizing committees.VDM Verlag, Dudweiler Landstra�e 99, 66123 Saarbr�cken 108 pp. Englisch. N� de r�f. du vendeur 9786139854431

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Perceptions of Service Quality and Satisfaction among the Spectators : A Mega-Sport Event: PyeongChang 2018 Olympic Winter Games

Gobinath Sivarajah

Edit� par LAP LAMBERT Academic Publishing, 2019

ISBN 10 : 6139854431 ISBN 13 : 9786139854431

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Taschenbuch. Etat : Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Many sport management scholars have dealt with numerous issues of qualities in various types of sport services. It is essential to identify the determinants of spectators� satisfaction based on their experience to enhance service quality for future events. The XXIII Olympic Winter Games was hosted by Pyeongchang, South Korea in 2018. The purpose of this research was to examine the relationship between service qualities and spectators� satisfaction. A questionnaire was developed based on access, transportation, accommodation, venue, game, augmented service, and interaction qualities. The findings of the study were based on the analysis of a sample of 214. The CFA confirmed that the CFA measurement model fit good (CMIN/DF =1.459, RMSEA = 0.046, TLI = 0.958, CFI = 0.963). SEM also was a good fit for the data (CMIN/DF = 2.003, RMSEA = 0.069, TLI = 0.908, CFI = 0.917). Since this was the very first measurement model for winter mega-sport event, it was named �Win-SERVQUAL� model. This study is limited to the sample being restricted to a single mega Winter Games. The recommendations would suggest further needs, ideas, and knowledge to the organizing committees. N� de r�f. du vendeur 9786139854431

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Perceptions of Service Quality and Satisfaction among the Spectators | A Mega-Sport Event: PyeongChang 2018 Olympic Winter Games

Gobinath Sivarajah

Edit� par LAP LAMBERT Academic Publishing, 2019

ISBN 10 : 6139854431 ISBN 13 : 9786139854431

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Taschenbuch. Etat : Neu. Perceptions of Service Quality and Satisfaction among the Spectators | A Mega-Sport Event: PyeongChang 2018 Olympic Winter Games | Gobinath Sivarajah | Taschenbuch | Englisch | 2019 | LAP LAMBERT Academic Publishing | EAN 9786139854431 | Verantwortliche Person f�r die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabr�ck, mail[at]preigu[dot]de | Anbieter: preigu Print on Demand. N� de r�f. du vendeur 120472285

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