Interactive Voice Response System - Couverture souple

Patil, Punam

Couverture souple

ISBN 10 : 6200468591 ISBN 13 : 9786200468598

Editeur : LAP LAMBERT Academic Publishing, 2022

Synopsis

Interactive Voice Response System (IVRS) is an automated phone system technology that allows incoming callers to access information via a voice response system of prerecorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists. Then it performs action based on the answer of the caller through the telephone. A well designed IVR software system can help increase customer satisfaction and improve contact center operations and KPIs. In cases where a customer needs or requests to speak with a person, IVR technology can help route calls quickly and seamlessly to the best call center agent to address their inquiry. The IVR system comprises of ring detector hardware, dual tone multi frequency decoder (DTMFD), microcontroller, serial interface unit, computer and cell phone. It includes a ring detector hardware which identifies the caller and connects the identified caller to a computer.

Détails de l'édition

• Éditeur: LAP LAMBERT Academic Publishing
• Date d'édition: 2022
• Langue: anglais
• ISBN 10: 6200468591
• ISBN 13: 9786200468598
• Reliure: Broché
• Nombre de pages: 52
• Coordonnées du fabricant: non disponible
• Personne responsable: KreGa Onlinehandel GmbH; 4950000000000; info@krega-onlinehandel.de; ; Birkenweg 31; Brakel; 33034; Allemagne