A Dyadic Perspective of Service Quality - Couverture souple

Iqbal, Qaisar; Hassan, Siti Hasnah; Ahmad, Basheer

 
9786202023801: A Dyadic Perspective of Service Quality
Couverture souple
ISBN 10 : 6202023805 ISBN 13 : 9786202023801
Editeur : LAP LAMBERT Academic Publishing, 2017

Synopsis

This book has explored the importance of five dimensions of service quality across developed country-united kingdom and developing country -Pakistan.This comparative study has target public health care units in the UK and private hospitals of Pakistan.There is empirical evidence about varying substantial values of these dimensions across each country.It is concluded that in both sectors, a performance of hospitals is lowest in responsiveness dimension of service quality. There is the highest level of assurance among public hospitals of United Kingdom but in Pakistani private hospitals, empathy dimension is on the higher side as compared to other four dimensions. Overall service quality in public hospitals of UK is better than those in private hospitals of Pakistan. This book also demonstrates empirical evidence about moderating role of Manager based on the gender discrimination enhancing customer's loyalty through service quality in the banking sector of Pakistan.This study suggests that Gender moderates the association between service quality and customer’s loyalty.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

This book has explored the importance of five dimensions of service quality across developed country-united kingdom and developing country -Pakistan.This comparative study has target public health care units in the UK and private hospitals of Pakistan.There is empirical evidence about varying substantial values of these dimensions across each country.It is concluded that in both sectors, a performance of hospitals is lowest in responsiveness dimension of service quality. There is the highest level of assurance among public hospitals of United Kingdom but in Pakistani private hospitals, empathy dimension is on the higher side as compared to other four dimensions. Overall service quality in public hospitals of UK is better than those in private hospitals of Pakistan. This book also demonstrates empirical evidence about moderating role of Manager based on the gender discrimination enhancing customer's loyalty through service quality in the banking sector of Pakistan.This study suggests that Gender moderates the association between service quality and customer’s loyalty.

Biographie de l'auteur

Mr. Qaisar Iqbal is currently pursuing his PhD degree (Organizational Behavior) at School of Management, University of Science Malaysia.He has published many research papers in national and international journals exploring organizational commitment, job embeddedness, service quality, workplace spirituality, job-family preference attribute.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2017
Langue
anglais
ISBN 10 
6202023805
ISBN 13 
9786202023801
Reliure
Broché
Nombre de pages
56
Coordonnées du fabricant
non disponible
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