The Quality of Restaurant Services: A Current Perspective - Couverture souple

Mioranza, Claudio; Mioranza, Sônia De Lucena

 
9786205737552: The Quality of Restaurant Services: A Current Perspective
Couverture souple
ISBN 10 : 6205737558 ISBN 13 : 9786205737552
Editeur : Our Knowledge Publishing, 2023

Synopsis

This work was guided by a bibliographic study, as the most appropriate methodological form for its development, with the main objective of an analysis regarding the concepts of service quality that can be offered in the restaurant segment. The criteria defined by Gianesi & Corrêa were observed for customer satisfaction and their perception of the quality of services. After the theoretical analysis it was sought to understand the importance of services in offering a differentiated service and maximum satisfaction, this decision will allow restaurant managers and other establishments that make up the food sector, to implement new actions for the development of continuous improvement, in the perspective of a true PDCA, or Planning, Execution, Control and Action. We tried to understand what is the best way to serve as a differential factor for a unique and memorable quality of service. It is hoped that this text can establish an essential milestone for any and all entrepreneurs in the restaurant and food service segment.

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Éditeur
Our Knowledge Publishing
Date d'édition
2023
Langue
anglais
ISBN 10 
6205737558
ISBN 13 
9786205737552
Reliure
Broché
Nombre de pages
104
Coordonnées du fabricant
non disponible
Personne responsable
non disponible